eyeglassesdepot.com

3.6
3.6 Based on 274 reviews

EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can ...

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Average Rating

3.6

/
5

274 Reviews

5 Star
60%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
32%

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Review Time

Iona Rogers
I would go below 1 Star

I would go below 1 Star, if that was an option. Just before X-mas I contacted them about replacing the cracked lens on a pair of Maui Jim Stingrays. They sent me a box & a shipping label to send them my glasses. I was extremely delayed in packing them up with Holiday silliness etc. I quickly began receiving emails several times per day asking if I had sent them yet. When I finally did, I sent them an email that they were on their way. 2 days later I stopped receiving the pestering messages asking if I had sent them (maybe because they received them???). I waited a few days to allow for the repairs before I began asking the Status. I was told that they never received them. I began with the Post Office where I received a 4 page document clearly tracking the progress of the shipment with 36 different stops along the way including their mailbox complete with a picture of the box I sent. They claimed to have Human Kind's only PERFECT Tracking system that has NEVER made a mistake or lost track of a package in their long history in business!! NEVER MADE A MISTAKE EVER? I remain suspicious. I even had this post up months ago & they harassed & bothered me promising to make things right if I take it down. Once the Review was down they returned to their claim of perfection.

1
Date of experience: Jan 08, 2025
Arlene Aliseo
Absolutely Fabulous

Search no more for eyeglass repair! I had my PRADA , prescription eyeglasses repaired , they were right on the money. Price to repair was definitely affordable and worth it . Costumer service is over the top. Trust me , no one is more attentive , very quick to respond respectfully so! This is your Go to eyeglass Store . I will continue to do business with, and recommend them to everyone. Also has discounted designer glasses. Search no more!!!

5
Date of experience: Jan 08, 2025
Lisa
Ordering assistance real time was terrific!

The service during ordering was great! They walked me through each parameter on the prescription--IN REAL TIME! And shipping and receipt were great too! Thank you so much! Will order from them again!

5
Date of experience: Jan 08, 2025
Gregory Kunz
I would go below 1 Star

I would go below 1 Star, if that was an option. Just before X-mas I contacted them about replacing the cracked lens on a pair of Maui Jim Stingrays. They sent me a box & a shipping label to send them my glasses. I was extremely delayed in packing them up with Holiday silliness etc. I quickly began receiving emails several times per day asking if I had sent them yet. When I finally did, I sent them an email that they were on their way. 2 days later I stopped receiving the pestering messages asking if I had sent them (maybe because they received them???). I waited a few days to allow for the repairs before I began asking the Status. I was told that they never received them. I began with the Post Office where I received a 4 page document clearly tracking the progress of the shipment with 36 different stops along the way including their mailbox complete with a picture of the box I sent. They claimed to have Human Kind's only PERFECT Tracking system that has NEVER made a mistake or lost track of a package in their long history in business!! NEVER MADE A MISTAKE EVER? I remain suspicious. I even had this post up months ago & they harassed & bothered me promising to make things right if I take it down. Once the Review was down they returned to their claim of perfection.

1
Date of experience: Jan 08, 2025
Christi Morris
My eyeglass purchase was seamless from…

My eyeglass purchase was seamless from start to finish and when I reached out about my tracking number, I received a fast response.

5
Date of experience: Jan 06, 2025
Angela Wright
My eyeglass purchase was seamless from…

My eyeglass purchase was seamless from start to finish and when I reached out about my tracking number, I received a fast response.

5
Date of experience: Jan 06, 2025
Madelyn Brooks
Exceeded My Expectations!

I was initially skeptical, but I’m beyond impressed with my new sunglasses purchased from your site! The quality is outstanding, and they look even better in person. They arrived in perfect condition, and the excellent customer service made the experience even better. I couldn’t be happier with my purchase!

5
Date of experience: Dec 20, 2024
Margie
Repaired hinge anchor looks fine

Repaired hinge anchor looks fine. Had difficulty with billing, but the owner himself phoned me to correct it.

4
Date of experience: Dec 20, 2024
Happy Customer
Exceeded My Expectations!

I was initially skeptical, but I’m beyond impressed with my new sunglasses purchased from your site! The quality is outstanding, and they look even better in person. They arrived in perfect condition, and the excellent customer service made the experience even better. I couldn’t be happier with my purchase!

5
Date of experience: Dec 20, 2024
Scherr
Repaired hinge anchor looks fine

Repaired hinge anchor looks fine. Had difficulty with billing, but the owner himself phoned me to correct it.

4
Date of experience: Dec 20, 2024

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Business Details

  • EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more

  • email sales@eyeweardepot.com
  • call 8663859027
  • language https://www.eyeglassesdepot.com

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