Review Time
Very professional and trustworthy. Contacted me about a pair of glasses I bought over a decade ago. I'd barely worn them and they had another costumer who had requested the model I had. They had me send them back (they paid for postage) and gave me store credit. I ended getting 3 pairs of glasses with the store credit they gave me. Had them sent to me in less than a week! Two thumbs up and 5 stars!!
Very professional and trustworthy. Contacted me about a pair of glasses I bought over a decade ago. I'd barely worn them and they had another costumer who had requested the model I had. They had me send them back (they paid for postage) and gave me store credit. I ended getting 3 pairs of glasses with the store credit they gave me. Had them sent to me in less than a week! Two thumbs up and 5 stars!!
Thankyou Sam for help with finding the Ic Berlin frederic G eyewear frames.I received them intact on the 24th of January. to my home in Western Australia.I'm very impressed with your diligence in finding these very dated frames from Ic Berlin. You'll definitely be my go to company for any future transactions. Kind regards.Kenneth Laycock.
Thankyou Sam for help with finding the Ic Berlin frederic G eyewear frames.I received them intact on the 24th of January. to my home in Western Australia.I'm very impressed with your diligence in finding these very dated frames from Ic Berlin. You'll definitely be my go to company for any future transactions. Kind regards.Kenneth Laycock.
Worst experience!!! Sent in Maui Jim’s to be fixed and replace lenses. After over a month they were returned with the same damaged lenses loose in a box. I was told they accidentally shipped them back to me instead of to the “lab” to be fixed. Also i was told to send them back to be done. I said no and I wanted a refund. They quit answering my emails and calls.
Worst experience!!! Sent in Maui Jim’s to be fixed and replace lenses. After over a month they were returned with the same damaged lenses loose in a box. I was told they accidentally shipped them back to me instead of to the “lab” to be fixed. Also i was told to send them back to be done. I said no and I wanted a refund. They quit answering my emails and calls.
Search no more for eyeglass repair! I had my PRADA , prescription eyeglasses repaired , they were right on the money. Price to repair was definitely affordable and worth it . Costumer service is over the top. Trust me , no one is more attentive , very quick to respond respectfully so! This is your Go to eyeglass Store . I will continue to do business with, and recommend them to everyone. Also has discounted designer glasses. Search no more!!!
I would go below 1 Star, if that was an option. Just before X-mas I contacted them about replacing the cracked lens on a pair of Maui Jim Stingrays. They sent me a box & a shipping label to send them my glasses. I was extremely delayed in packing them up with Holiday silliness etc. I quickly began receiving emails several times per day asking if I had sent them yet. When I finally did, I sent them an email that they were on their way. 2 days later I stopped receiving the pestering messages asking if I had sent them (maybe because they received them???). I waited a few days to allow for the repairs before I began asking the Status. I was told that they never received them. I began with the Post Office where I received a 4 page document clearly tracking the progress of the shipment with 36 different stops along the way including their mailbox complete with a picture of the box I sent. They claimed to have Human Kind's only PERFECT Tracking system that has NEVER made a mistake or lost track of a package in their long history in business!! NEVER MADE A MISTAKE EVER? I remain suspicious. I even had this post up months ago & they harassed & bothered me promising to make things right if I take it down. Once the Review was down they returned to their claim of perfection.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
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