Review Time
The original 8 into 1 connector for our village Fairybell tree were misplaced. I went on the company website and ordered a replacement set. The set that arrived had a different screw fitting, the parts list did not show any different designs. I emailed the company for advice. . I have not received any correspondence other than this survey. Fairybell have now offered a replacement and an explanation of the design change, thank you Fairybell and Trust Pilot.
Delivery was so late we almost missed Christmas. Instructions to set this is are very poor. Even the online videos are bad. It surely can’t be that difficult to send a set of decent instructions. Disappointed considering the cost. The actual item it still under review. It’s only been up 1 day so let’s see if it stand the test of time.
I am very disappointed with the response I got from fairybell after an issue that I had with my 4mtr tree, it basically said that I must of put it together wrong and to reshape the wire ring that holds the top of the lights up. I am an engineer and I think I can follow instructions how to to put this together, I would say that this wire ring is not fit for purpose if the wind gets up a bit
I ordered a Flag pole Christmas tree from Fairybell, which wasn’t the cheapest, but looked quality from the pictures.Upon delivery which took only 24-48 hours it became clear just how well made the product is…My wife was that delighted, that we ordered 2 more, a stunning look for Christmas. So easy to erect too, I’m absolutely delighted.
My tree lights arrived and a section wasn’t working. I would have expected them to be fully tested before dispatch as they are an expensive item. Disappointed as the result was I didn’t have my lights for a celebration. Now waiting for a replacement part. Let’s hope we can sort them out. I would have preferred a complete replacement.
Misleading to sell the lights without a pole which is a fundamental part of the whole product. It is not clear enough on the description and the website. They are not LED Christmas Trees, they are LED Christmas lights which can be a tree if you buy another product.
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Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
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