Review Time
Ordered a 6m tree, lights and extension in January 2023 on behalf of a village. Unfortunately I didn't receive the 2nd box (box 2 of 2) which contained the most expensive element, the lights. I Unfortunately didn't realise this until late November when I got the box out with the intention of putting the tree up in the village green.Yes this was an oversight on my part as I should have been more diligent, however, after several email exchanges apparently there was nothing at all fairybell could do, so I've had to spend another £350 plus to get a new set of lights, no discount offered, no enquiry, nothing.Good product, but I think the customer service side of things could be better considering I was initially messed around a little in January with delivery too, resulting in my oversight.2nd delivery in Dec 23 was good and speedy, only took 4 days, just annoyed that there was no decent after service or good will gesture etc.
The concept is good and it’s well enough put together but they supply a pvc pipe to make the ground holder . It’s not adequate as it breaks easily . I fixed the issue by ordering a similar pipe in Aluminium from a specialist supplier.
Arrived in timely fashion, lights are great and look good, have not been able to set them up as designed though, was not clear on advert that flag pole did not come with lights! My festival pole is too flexible for weight of lights. Will get a pole for next year!
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Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
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