Review Time
Update **** 10/1/24 ****Well done Fairybell. Tackled my issue with a faulty transformer plug. This was dealt with and a new plug has successfully been delivered.. Lets hope this one holds up better than the last..! Fairybell worked well to resolve my issueUpdate *** 4/1/23 *** Thanks for your reply.. Yes, I'm definitely referring to Fairybell (as well as Twinkly). Perhaps both transformer brands are made in the same Chinese factory??I will email as requested and will be sure to update the review upon resolution..thanks *****Adding this as the Fairybell Dutch Trustpilot doesn't reply...!Poor Quality - Plugs are faulty - Don't buy from FairybellI spent alot of money on a large Fairybell tree. Knowing that the tree is only on display about 4 weeks out of 52, I didn't expect the transformer plug to stop working after 1 week in December! The 3 year warranty should be valid....I live on a busy road and have many people commenting on my Fairybell tree, asking where I got it.As it no longer works I'm forced to tell the story of how the plug no longer works after very very light use and Fairybell products are of poor quality.Poor quality plugs and transformers are unacceptable considering the cost of the total product.I recommend customers think very seriously before purchasing from the Fairybell brand. The quality of product doesn't seem longlife..!
The Fairybell christmas tree was scheduled for 22nd Dec, which was really good. But then the delivery company sent a message to say it had been rescheduled for 27th Dec, so here we are on Christmas day and no fairybell christmas tree.
This review is for a new transformer to replace an existing one which has developed an intermittent fault.The product took longer than expected to arrive but.... It's Christmas! The annoying part is that the cost of delivery was close to that of the product itself. There was no other choices other than UPS.
We have had the tree, which we very much enjoy, for probably 5 years. This year one string of lights failed and the current components are no longer the same. However, the team in Holland were most helpful to identify, offer and expedite shipment of the adaptation items that have allowed us to replace the string. Very quick to respond when contacted. No complete new tree required.
I first purchased my 3m 480 led twinkle affect tree in 2021from a UK store, I have put the tree up this year and found some of the leds on some of the strings have failed. I got in contact with the UK store and they said they only gave a 12 month guarantee, so couldn't help. I then found out that Fairybell gave a 3yr warranty and got in contact with them, this was on the 6/12/23. They apologised and said they would send out a replacement free of charge. Today, 8/12/23 it arrived a brand new tree. Thank you Fairybell for the way you handled this for me 5 star service.
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Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
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