Review Time
Terrible and misleading product, company massively misleads consumers and you will be charged despite 'money back guarantee'. Ordered this and was lured in with the claims of being safe and tested to EU standards. Should have done more research before ordering because I later found out these are both produced AND TESTED in China. I have zero faith in product safety testing done in China for something that will be inhaled. This info is not on the company website anywhere. Very misleading. You can get money back in within 30day window BUT you will pay return delivery, which seeing as Europe distribution centre is in France, it will cost minimum £9 from UK. Don't get suckered in like me, run a mile.An update based on Hum's response.As I stated previously, the fact that they don't explicitly state manufacturing is in china is misleading. Why not just state it explicitly on the website? I would be incredibly easy to write a few lines of text. The fact they want to hide it speaks volumes. Just because China makes the world's tv's doesn't mean i trust it to make things that will be inhaled, there are plenty of reports of issues with some products in China failing to meet EU standards with regards to toxic elements, and that's for products that won't be inhaled into the body. But the issue is not just the manufacturing but also the TESTING is done in China. Again, hum don't state this explicitly, but why not? Why not just say on the website 'all our products are manufactured and tested in China to EU standards'. Then let the consumer decide if this is acceptable. Again, speaks volumes that they avoid saying it.I spoke with paypal and the only reason they ruled in hum's favour is they don't actually have a dispute option for misleading claims, it's only if the product isn't as advertised, so you order an HD tv and it comes not HD. Misleading advertising they do not investigate. I could have gone through my bank as they do investigate misleading claims, but by that stage I wanted this over and done with.As far as cost returns, I estimated the cost on post office calculator and it said 5.80, but when i went to the store they told me I had estimated incorrectly and it would be 9. So that's the price you'll pay in uk to return the product. Overall, a bad faith response to my review from a bad faith company. Again, run a mile.
I recently purchased a product from Feelhum, and overall, I’m very impressed. The product itself is extremely well made and clearly a great idea—I’m happy with the quality and how it performs.Shipping took about two weeks, which is reasonable, but I think the company could improve by being more transparent about the fact that the product is manufactured and shipped from China. A little more upfront communication on that would likely reduce the number of negative reviews they receive.That said, the product itself is fantastic, and I would recommend it to others!
Been using the Hüm for about 4 months after switching from vaping. My GP suggested I try something natural to help with the habit side of things. Have to say, it's worked a treat! The build quality is spot on - feels proper solid, not like some cheap tat. Only gripe is the cores don't last as long as I'd like, especially if you're a heavy user like I was. But compared to what I was spending on fags (£15 a pack nowadays, mental!), it's still saving me a fortune. My Stop Smoking Service advisor was quite impressed with the results too.
UPDATED Whilst the customer service was bad and they were not honest about the status of my order (and lied saying it had been dispatched when it hadn’t) or the delivery dates (website states 3-4 days which turned into 2 weeks), the item did eventually get delivered. I honestly felt like this was a scam, but I now understand that the company is legitimate but the service still leaves a lot to be desired. This is a scam. Do not fall for their refund delay tactics. They will advise you that they are experiencing very high volumes of orders and that your order is delayed. They will send you ‘discounts’ and gift vouchers to apologise for the delay in sending your order. But they will never actually send your order and will repeatedly tell you that they are unable to process your refund as it ‘has already been collected by the currier’. If you are thinking of purchasing anything from this company, DON’T DO IT. If you have already raised an order with them you should contact your Bank and raise a dispute as this is the only way you stand a chance of getting your money back.
This company is awful, avoid at all costs, they hide themselves so no one can write a review. They take your money and don't deliver, I've been waiting weeks and when you complain they refuse to give you a refund until you return the product, how do you do that if it nevers gets delivered
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At HÜM, we’re on a mission to help people quit smoking and vaping — without nicotine, vapour or frustration.
Our device is a natural, hand-held ritual powered by 100% natural essential oils, designed to soothe both the mind and body.
No smoke. No chemicals. No side effects.
Each HÜM stick is carefully engineered for satisfaction — with a weighted feel, adjustable airflow, and a subtle fidget function to calm cravings both mentally and physically.
Backed by real lab testing, EU safety standards, and used by thousands across the UK, HÜM has become one of the most trusted alternatives to help break free from harmful habits.See more
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