Review Time
Went into store with my chain to get the clasp fixed and asked how much it would cost. The assistant looked through her eye glass and then got her price list out. She advised it would be a total of £129 to get both ends repaired. I paid and they sent the chain away. About 2 weeks later I received a call to say they had heard from their goldsmith to say that the cost would be an additional £50 on top of thr quoted price. I pointed out they quoted me £129 at this point (and at at no other time) said it was an estimate. I argued the point as this was never mentioned however they wouldnt listen. Unless I agreed to the additional cost they would get the chain returned unrepaird and when collected would refund the money. Terrible service to be given a quote for repair for them to then go back on this price and want to charge more. I will get the chain back and find an alternative jewellers who will stick to the quoted price and not move the goal posts. Fair to say I will not be returning to the Ipswich store again.
I visited CHAPELLE Cannock (412) Designer Outlet 19 November 2025I was welcomed by Tabatha M.Tabatha helped me with choosing a gift, she was informative, patient and caring with great interaction, good eye contact and very professional.Tabatha is an asset to the company!
Polite and helpful staff explained every step of procedure to get an item purchased engraved and the time scales. I was notified when my purchase was ready by text as requested when picking up my purchase gift raping was offered and and price explained. I took advantage of this and was very pleased with it.
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Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.See more
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