fisherpaykel.com

4.9
4.9 Based on 1.1K reviews

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Average Rating

4.9

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5

1.1K Reviews

5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

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geoffrey halson
Robin the engineer not only did…

Robin the engineer not only did excellent work but went beyond the call of duty in helping me sort out a spare part issue that had been going on for some time. Well done Robin a credit to the Company.

5
Date of experience: Nov 08, 2025
Singelis AnthonyE.
Went from a Bosch 38db to a Dishdrawer

After five years with a Bosch Benchmark built-in dishwasher (38 dB, top-control), I ultimately decided not to repair it and instead switched to a Fisher & Paykel 24" Professional Series Double DishDrawer. The Bosch excelled in quiet operation, generous capacity, interior lighting, a large filter, a third rack, and strong overall cleaning power. However, long cycle times, inconsistent drying, and plastic items warping over time detracted from the experience. The decisive factor, though, was a known issue with this model: the door does not always seal properly, leading to water leaks. Bosch provided an estimate of between $850 and $1,500 to address the problem. Living in a condo and routinely running the dishwasher unattended while at work, I could not justify the cost—or the ongoing risk of water leaking into the unit below.The Fisher & Paykel Double DishDrawer takes a very different approach, one that suits condo living particularly well. Its intuitive controls, excellent drying performance, gentle treatment of plastics, fingerprint-resistant stainless steel, and ease of loading and unloading make it far more pleasant to use day to day. It is noisier than the Bosch—especially the bottom drawer—but much of this comes down to loading technique. Once you learn how to load it properly, noise drops significantly and becomes a non-issue in everyday use.Criticisms about water spotting are generally fair, but in my experience they are limited to a small number of washable bakeware items, which are arguably not ideal candidates for dishwasher cleaning in the first place due to soap residue. Keeping the rinse-aid reservoir topped up with a good-quality product makes a noticeable difference, as does detergent choice. While powdered detergent is recommended, tablets also work well. I’ve found that not all soaps perform equally, and Nelly’s, in both powder and solid tablet form, has become my go-to. I also noticed that Fisher & Paykel is launching its own line of dishwasher detergent, which I’m eager to try.My criticisms of the Fisher & Paykel are limited but worth noting. First, the cutlery basket could benefit from a redesign. When the optional dishwasher-tab drawer is added, the top of the basket no longer snaps securely into place and feels flimsy. Second, Bosch’s rack-mounted clips—useful for securing glasses or utensils that tend to flip during the wash—are noticeably absent, and this is an area where Fisher & Paykel could clearly improve. Third, while the top drawer includes interior lighting, the bottom drawer does not, and adding a light there would greatly improve visibility when loading or unloading. Finally, the machine would benefit from a true built-in delayed-start function rather than requiring the app to manually trigger a wash remotely.Despite these shortcomings, the Double DishDrawer has proven to be the more practical and reassuring choice for how I actually live. For condo use in particular—where reliability and peace of mind matter as much as performance—it has been the better overall fit.

5
Date of experience: Oct 22, 2025
Nick Lindsay
Amazing service

Amazing service, very friendly, professional and knew exactly how to resolve the problem. Also, of free red advice for good maintenance. Thank you !!

5
Date of experience: Aug 11, 2025
Gary
Great company to deal with

Great company to deal with, customer service have been amazing throughout and our delivery drivers Andrew and Eddie did a great job of getting unit in, they were both very polite and informative. Fingers crossed my new fridge freezer is as good as the service so far.

5
Date of experience: Aug 08, 2025
Great job of sorting out fridge and…

Great job of sorting out fridge and lovely guy!

5
Date of experience: Aug 08, 2025
Rajesh
Excellent service

Hamza was excellent and very professional. Did the job well and quickly.

5
Date of experience: Aug 08, 2025
HUGH
Fridge / freezer repair

Very good tracker to know when the engineer will arrive.Excellent diagnosis of the problems and thorough checking of all aspects. Fixed the problems and restored the fridge freezer to good working order. Friendly and informative and efficient. Great service.

5
Date of experience: Aug 08, 2025
Denise
Effecient and friendly

Efficent and friendly

5
Date of experience: Aug 08, 2025
Tony C
Quality Service on a Quality Product

Booked an appointment to have a leaking fridge/freezer repaired and received a first class service.The engineer, Dean, spotted the problem and sorted it straight away, giving us some very good fridge management guidance to ensure the problem didn’t reoccur. A very pleasant and knowledgeable guy who knew his stuff.We were kept informed of the engineers arrival and would now only go through Fisher & Paykel for any future problems. Hoping to get a further 12 years from this quality product.

5
Date of experience: Aug 08, 2025
Great service from AJ and Hamza.

Great service from AJ and Hamza.Professional, polite and resolved the fault quickly.

5
Date of experience: Aug 08, 2025

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