Review Time
Recently, we had booked a flight from Bengaluru to Sydney, with a stop in Singapore Changi airport, via Singapore airlines. On flight centre, we had found a flight for 4500 AUD for a family. The flight we had booked from Bengaluru to Singapore was Singapore airlines, but the flight from Singapore to Sydney had been booked by scoot, a budget, uncomfortable airliner operated by Singapore airlines. It had told us this AFTER we had paid, with no sign of scoot anywhere when booking the flight in flight centre, and we had to pay the full price, as if it was two Singapore airlines flights!
We tried customer support, and they were no help, we waited for two hours, and nothing.
Never use travel agencies, book from the airliner itself, very disappointing flight centre.
Recently, we had booked a flight from Bengaluru to Sydney, with a stop in Singapore Changi airport, via Singapore airlines. On flight centre, we had found a flight for 4500 AUD for a family. The flight we had booked from Bengaluru to Singapore was Singapore airlines, but the flight from Singapore to Sydney had been booked by scoot, a budget, uncomfortable airliner operated by Singapore airlines. It had told us this AFTER we had paid, with no sign of scoot anywhere when booking the flight in flight centre, and we had to pay the full price, as if it was two Singapore airlines flights! We tried customer support, and they were no help, we waited for two hours, and nothing.Never use travel agencies, book from the airliner itself, very disappointing flight centre.
Based on my experience, I can’t recommend booking through Flight Centre’s online platform. After completing my vacation booking, I did not receive any confirmation. I made multiple calls, stayed on hold, and left callback numbers, but no one responded.I then emailed their web bookings support and was informed they could not assist and was given another number to call. Unfortunately, the same issue occurred again—no response despite leaving my contact information and waiting on the line.After four days, someone finally returned my call. He was helpful and escalated the matter to his supervisor, Brian Fraser, who also assisted. It was only because of their intervention that I chose not to cancel the transaction.However, the difficulty in accessing support after payment has significantly reduced my confidence in their online booking service. Given how time-sensitive travel issues can be, I would not book through Flight Centre online again. If support is this hard to reach after payment, I don’t feel confident they would be dependable when plans change or problems arise.
I recently was unfortunate enough to have dealings with The Flight Centre I googled Emirates whom I normally fly with and was given a phone number on line which turned out to be The Flight Centre I wanted to stay in Dubai then Bangkok and then onto Chiangmai the issue was I thought was dealing with Emirates Flight Centre and I have paid double what I should have paid, my friend and his wife flew from Dublin which is way further than my flight start point of Newcastle upon Tyne and paid the same for return flights as I did for one way and they will stay in the hotel in Dubai on the return journey too.Being a 72-year-old pensioner and not really very computer literate therefore I may have been easier to scam.I have now raised the matter with Saleha Bagum the lady that I dealt when making the initial booking with and basically been fobbed off, I am now going to start a fight through the courts to recover my losesI intend to name Saleha Bagum as the contact for the court documentation,I suspect they do this a lot to unsuspecting customers
I had booked airline tickets through flight centre Westfield carousel. I was fortunate book it through their consultant Kristy-Lee Francis. She helped me through everything and patiently answered queries. I would not hesitate to recommend Flight Centre Cannington because of Kristy-Lee and her support. She was most knowledgeable .
I wont bother with Flight Centre ever, ever again. 1 error - it was cheaper to forfeit the tickets & buy new ones! Gimme a break.If you want the best deal, no hidden fees or surcharges, just go to the airline directly.I will be advising everyone I know to do the same.
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Flight Centre Travel Group is the largest retail travel outlet in Australia.
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