Review Time
Omg, what a shitshow. We used them for flights to Amman, Jordan in business class. They confirmed, the airline confirmed and now, one month before departure, the airline said they canceled. How can they cancel? We paid in full. They will not answer their phone or email. They want you to leave a message and they will return the call. It never happened.We are going through our credit card company to get out $6000+ back..hopefully.Never use them.
I booked hotel and transfers through this company. No one turned up to the airport in Antalaya. Causing me unecceasry stress, I have a disabled child hence the reason I pre book travel to not cause him distress. I had to book an airport taxi. I have attempted to contact flight guru,however noone is responding. Can you pls confirm what you can do about this situation.
Awful!! We booked with our family and oscar his name was scammed us. So they repaid with flight discount which they have made so hard for us to us or they would say a price then it changes once paid deposit. Awful never us them !! This was flights to Jamaica with 7 people
On April 8th, I booked international flights to Poland, departure July 19th. On July 17th, I got sick and needed to contact Flight Guru to cancel my tickets and also provide me with a letter saying the flights are non-refundable for my travel insurance. I have been calling daily, waiting on hold for multiple hours, and can’t get through to anyone. I left multiple messages asking for a call back and never received a call back. I also called their “emergency travel help” line with no answer after over 4 hours of holding. I might not be able to redeem my travel insurance now because they need this important document from the travel agent in which I can not get any response from. This is absolutely unacceptable customer service and this company really shouldn’t be in business. If you don’t want to be scammed out of thousands of dollars, do not book using Flight Guru.
I am very disappointed in Flight Guru. The airline cancelled our flights and Flight Guru refunded me 28% of the cost of the flights 12 weeks later. Will never use them again or recommend them to anyone. The communication has been shocking and have had no official reason in writing as to why they can’t refund me when it was the airline who cancelled.
I am very disappointed and upset with Flightguru. I purchased my ticket, paid an extra $49 for insurance, and now that I have a FAMILY MEDICAL EMERGENCY I can't get a hold of anyone! I called, held on for an infinite amount of minutes, emailed them, and yet still no response. I have a 93-year-old Great Uncle who was rushed to the hospital in London and does not have anyone here who can stay by his side, but me. I need to delay my flight and reschedule it with Flightguru and though I have stated this in my email and left a message no one has even bothered responding. This is pathetic. I AM ABOUT TO CONTACT THE NEWS AND SHARE MY STORY. Everyone should know how pitiful this company is and their total and complete lack of compassion. My flight leaves in hours and I need someone to help me with my ticket. They have my money and yet I don't have the help they claim to offer.
Complete fraud. I checked our tickets a month before our flight with the airline, everything was in place with seats allocated. I checked again a few days before we were due to fly, site said it was under maintenance, called, no answer, sent email, no reply. Rang the airline, they confirmed our tickets had been cancelled by the agency that morning without any contact to us. Left with no flight and no refund, a complete fraud
I would give zero stars if that was an option. This company and all of the employees are truly evil. It’s completely fraudulent and caused so many issues for our family that we were almost stuck in Europe with a 5 month old. They continue to ask for more and more money, they charge multiple transactions on your form of payment without your knowledge, they lie and tell you it’s refunded. If you have an emergency or something happens with your travel plans, they are miserable to work with and will price gauge you without a second thought. They do not even try to help you, and they caused our family so much mental anguish over a trip it should be criminal. Do not ever use this company. Their employees lie and and have no idea what they are doing. They request money over and over again, preying on people in a desperate position. Their “partners” even say terrible things about them when you call for assistance. There is no way this company has 4 stars unless they have fraudulent reviews, which would not surprise me in the least. They should all be in jail.
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Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
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