flightguru.com

2.4
2.4 Based on 80 reviews

Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more......

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Average Rating

2.4

/
5

80 Reviews

5 Star
30%
4 Star
6%
3 Star
0%
2 Star
2%
1 Star
62%

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cjburris
I was a little upset when I got a bill…

I was a little upset when I got a bill for taxes $245 from Qantas but then they were quick to explain to me when I called that they would refund it to me and they did good customer service. It worked well.

5
Date of experience: Apr 12, 2023
Mavis Harris
Flight Guru has high standards…

Flight Guru has made an excellent experience. I did not understand all the details and Zach went above and beyond to fix it and explain what I did not understand. Flight Guru, is awesome. I will continue to use them like I did for this trip. I trust them totally. Thanks Zach

5
Date of experience: Apr 12, 2023
Blake
Everything is fine

Easy to use and easy to understand

4
Date of experience: Apr 11, 2023
Darlene Smith
Be very careful with this company if it…

Be very careful with this company if it is still even operating. A confirmation was sent to an email that had not been used in years. Not sure how they even had record of it. We then went directly to the carrier to book flight. A lot of confusion of how to handle. Could not get help. Tried to call customer service and could not understand the person that answered. Tried to email with all emails returned saying the email does not exist. Issue never resolved. Very disappointed.

1
Date of experience: Apr 10, 2023
I could check flights and change…

I could check flights and change departure dates easily and I was not signed out automatically.

4
Date of experience: Apr 07, 2023
Malcolm Butler
I don't know how I found this site

I don't know how I found this site, but it worked well for me and the airline and price I ended up was dramatically better than what I had been seeing. I didn't like the uncertainty of all the stuff about if the airline didn't accept the purchase they wouldn't give you your money back, just a credit. It worked out OK though

4
Date of experience: Apr 06, 2023
Cheaters Alert, My shocking experience

My recent experience with Flight Guru has left me utterly frustrated and disappointed. After receiving an email stating that my booking was "in process" and that I would receive further confirmation once the booking was confirmed, I was left hanging without any updates or clarity.I was initially lured in by their promises and received an email stating, "Your order could not be completed. Please note that refunds may take several business days to post back to your account. We look forward to hearing from you next time you travel"The term "refund" implies a return of funds for a service that was not rendered. However, I've been subjected to nothing but manipulation and mistreatment. Instead of honest communication, I was met with silence, and instead of a resolution, I received vague excuses about refund processing times.It's been 4 months now, and still I haven't received any refund. This experience has left me feeling cheated, disregarded, and incredibly disappointed in their services. I strongly advise anyone considering booking through them to think twice. The lack of transparency, communication, and professionalism displayed in this situation is a clear indication of their inability to uphold their commitments to customers.My hope in sharing this review is that others will be spared the frustration and disappointment I've experienced. As consumers, we deserve better treatment and service.

1
Date of experience: Apr 05, 2023
Kelsey Ross
Had a small problem that was my fault…

Had a small problem that was my fault and Flight Guru corrected it for me

5
Date of experience: Mar 27, 2023
Woody Harris
Poor service and support.

Lack of information and no care. We paid for a return flight to NZ but upon arrival found that although we were in transit we still needed a USA visa which wasn't explain. When we phoned from the airport before boarding we found flight guru very unhelpful and no help. We travel frequently but would not use them again. Very poor service.

1
Date of experience: Jan 27, 2023
Rose Morgan
Poor customer service

Accidentally bought round trip tickets when we only needed one way tickets. Tried to get a hold of Flight Guru to no avail. We left messages with them so they could call us back and they never did.

1
Date of experience: Jan 07, 2023

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Business Details

  • Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...

  • language https://flightguru.com

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