Review Time
Avoid like the plague. This company is a scam. They will confirm flights and send paperwork confirming details to then book the completely wrong flights and leave you stranded in another country. They will then ask for extortionate amounts to get you home . The manager has as much empathy as AI and all the staff wipe their hands of you as soon as you've paid.
Hold times to speak with a customer service agent are outrageously long (45 minutes today). Attempted to open a chat with an "expert" but no one was online so I had to leave a message. On another occasion. ALASKA AIR canceled my original flight and Flight Guru wanted to charge me $75 per ticket to make the changes which should have been free. I'll stay home before I book thru Flight Guru again.
I read a recent review that the prices on their website are cheaper, but when you call them they say sold out. so I tried and this what exactly happened. And I told the guy who answered the phone about the lies they are making and put down the phone. If they start with a lie, I am not sure how trustable they are
I booked my flights with this company 2 months ago. This was a BIG MISTAKE. Firstly, travel consultant Rio overcharged me a great deal. Secondly, he changed my travel plan to what was most likely financially convenient for him. So he made me stay in the stopover country longer, saying that there was a planned cancellation of the flight to my final destination. Later I found out that NO such cancellation was planned and the flight went ahead as scheduled. This was very disappointing as it totally disrupted my travel plans and cost me a lot of money. Thirdly, after I had paid the 'final' amount for my flights and hotel to the flights guru, Rio still demanded more fees to be paid, making excuses such as baggage is not included etc. Overall, booking with the flights guru was a very bad experience for me. They are very unreliable, unprofessional and dishonest. Please avoid them!!!
I booked a return flight for my mother to spend 2 months in the UK. When she got here, her passport was stamped for 6 months. I rang the consultant Sean, to extend her ticket for the 6 months. On top of the £1200 + I had already paid , he requested another £600+, I told him it would be cheaper if I just buy a return ticket directly through the airline, he then reduced the amount to £300+ pounds just to extend the flight date. Few days before my mum returned I decided to call to confirm her flight and to check in online, only to discover no flight was booked. I was told by flight guru that BA had overbooked on the flight and there were no more seats, but if I paid another £600 my mother can get on the other available flight. I was given a date that would cause my mother to overstay her time. I rang BA and had to pay another £500 to get my mother on the same flight I was told is overbooked. Since February 2024 I have been chasing a refund with no avail. I am at the point of seeking legal advice to reclaim my hard earned money. I would advise , please, please do not use flight guru. Scammers for real
Hi for everyone, very bad experience with flight Guru really 😡😡 wrong information, provider, flight, so expenses, and long stay without hotel accommodation I put this review many of people in Google as well the person name who can attend me the name of Sunny . 😡
Waste of my time!I have been researching a long haul flight over several days and came across Flight Guru who offered starting prices about £50 less than anyone else.I made contact and they hiked their price by 50%!! (£144)When I complained they said their original price was only "starting from"This is so unrealistic I won't bother looking with them again.
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Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
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