Review Time
Yesterday, my friend and I planned to return from Brussels to Lille, but the bus had already left! It was scheduled for 21:10, but it departed early at 20:49! We had no choice but to book the next bus at 22:05 and pay an extra 80 euros. This experience was extremely frustrating; I won't be using this service again!
I booked a 3 a.m. airport bus but received a cancellation notice at midnight. There was no contact number available. Only use this service if you enjoy stress and panic. They offered to reschedule or refund, but a midnight cancellation doesn’t help me reach the airport. Very unreliable and negligent.
The most frustrating aspect is that you can’t count on the bus actually arriving. This isn't the first time they’ve cancelled, ruining my plans after a concert. If you’re looking for a gamble, this is fine, but if you need to get somewhere for sure, opt for a train or plane instead.
I haven't received any information about my luggage in 5 working days! Customer service was difficult to contact and unhelpful in assisting me to reach drivers who could have waited a few minutes at the next stop to help me retrieve my forgotten suitcase. In today's technological age, it's frustrating not to have a way to communicate with the bus. Unlike services like Uber or Bolt, where you can directly contact the driver if you forget something, this service lacks that option. I traveled to a different country without my suitcase, and after 5 days, I still have no updates. I will be seeking compensation if it is not returned to me soon.
I had a terrible experience. We arrived early and checked every bus, but ours either didn’t show or had no identifying marks. There was no notice of delays or platform changes. Customer support repeatedly refused refunds with generic responses. This company lacks accountability and professionalism. I cannot recommend them.
I'd give zero stars if I could. The bus was very dirty, and the driver and assistant were rude. They charged me illegally for extra luggage without providing a receipt and threatened to leave me on the highway. Their unnecessary stops caused significant delays. Avoid this service.
They cancelled our bus without notifying us. We waited in the cold and only found out we were waiting in vain. While rebooking is an option, we are still losing money and time. It's frustrating to have to buy new tickets and food while waiting for the next bus. This service has been very disappointing.
I haven't received any information about my luggage in 5 working days! Customer service was hard to reach and unhelpful in contacting drivers to retrieve my forgotten suitcase. In today's tech-savvy world, not being able to communicate with the bus is frustrating. I traveled without my suitcase and have received no updates. I will seek compensation if it is not returned soon.
After a 1 hour 45 minute delay, their website falsely stated the bus had departed. I received no communication from staff and was denied a refund. The staff were rude and condescending. I would never recommend this service and will not use it again.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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