Review Time
The bus I was on from Dallas to Austin broke down in Waco. The bus driver didn't communicate AT ALL to the passengers (even though I went & suggested he do so). We ended up having to band into groups & organise Ubers ourselves. Flixbus emailed 2 hours later (!) to say there had been a delay & another bus would arrive in 1 hour. They did not offer a refund or compensation for the Uber. I wrote in to complain & they said the trip was completed so they cannot refund (even though it was a three hour delay) & I didn't complete the trip through them & had to pay extra to sort it out myself. I cannot understand how a company like this is still allowed to operate. There was a woman with a young baby on board & a lot of college students alone making trips home or to see their friends for Halloween. This was the most appalling national bus trip I've experienced (even in countries like Costa Rica, Mexico, Guatemala, Thailand & Bali). The WiFi onboard didn't work & the only compensation they offered was a refund for any snacks & drinks we had bought during our wait. No one did that because there was nowhere at the Waco bus stop to buy anything & once we were in the Uber we just wanted to get home. Some people got stuck paying for Uber's during price surge because they had to get to their destination & couldn't wait for the replacement bus. Disgusting company. I will never board one of their buses (or their third-party buses) again. They need to be run out of business.Not to mention - they've replied here to make it look like they care. I already wrote to them directly to resolve this issue. How about just giving refunds for services that are delayed 3 hours with no announcements made? "Sorry, we'll try harder" doesn't make up for the lost $50 or time. Do better Flixbus. Why would I bother travelling with you again when you haven't shown that you care enough to actually make amends?
Very disappointing experience — paid services not providedI recently traveled with FlixBus from Prague to Budapest, and it was one of the most disappointing travel experiences I’ve had.I specifically paid extra (USD 9.99 per seat) for “extra legroom,” but the seats provided were exactly the same as the standard ones — there was no additional space at all. I am only 165 cm tall, and even I could not sit comfortably because my knees were pressed against the seat in front for the entire trip.Additionally, the Wi-Fi was not available, the toilet was locked for the whole journey, and many seats were broken — the backrests would not stay in position and kept reclining unexpectedly.I contacted FlixBus customer service multiple times, but instead of addressing the issue, they simply repeated generic apologies and refused to refund the paid extra services.Overall, this was a very poor experience that did not meet the advertised or paid standards. I expected at least basic comfort and honesty regarding the services offered, but unfortunately, that was not the case.
FlixBus is the worst transport company I’ve ever used. They completely ignore customers, even when you send proof of their mistake. I lost my money because my train was cancelled — they didn’t care at all. Terrible service, zero responsibility, and no respect for passengers. Avoid this company at all costs.
The driver wouldn't let me board the bus with my valid paid-for seat booking number despite showing him proof because the original booking included a concession booking who unfortunately couldn't make the journey on the day. The driver wouldn't listen to me explaining that I had paid for my seat but the concession person was not going to make the journey. I repeatedly tried to explain but he wouldn't listen and accused me several times of "trying to get a free ride." Even people in the queue for the bus tried to intervene on my behalf because they clearly understood the situation and kept telling the driver I was not the concession person and had clearly booked and paid for my journey as an adult. He kept turning his back on me and I had to walk away at that point because I was so angry. When I had asked him to scan the QR Code to see if it accepted me as a lone passenger, he just turned his back on me. I contacted Flixbus explaining the situation and asked for a refund and also for money to compensate having to make the journey with another bus provider. The responses I received were pathetic and completely missing the point. I was advised the bus journey took place successfully and my seat was marked as "not attended", I was told I should have cancelled my journey 15 minutes before its time if I wanted a refund. They were not taking into account that I was there on time, had valid proof of a genuine booking and wanted to make the journey. They did say they would follow up regarding the appalling rude and ignorant driver but I will not be getting a refund. It's not the money, it's the principal of the situation. Obviously I will not be making any journeys in future with Flixbus and would urge people to go elsewhere. When I explain what happened to friends and family, they are speechless at the terrible treatment I have received and that I have not had a refund. Appalling company!Regarding the reply Flixbus sent me shortly after I submitted my review is utterly pointless and pathetic and the person responding CLEARLY didn't read my review properly (much like the other staff members who replied to my previous complaints and deliberately ignored the fundamental point - that I was there on time, that I had proof of a paid-for adult ticket, that the bus driver wouldn't let me board the bus because he wasn't listening to what I was saying and repeatedly accused me of "trying to get a free ride." If that isn't cause for a refund of a small amount of money, you aren't a reputable company and should hang your heads in shame. I also said in my review here I won't be using your services again, only for the response to say the company to say they hope future journeys will be better. This is absolutely SHOCKING customer service. You are keeping my money for no reason, it wasn't my fault I didn't make the journey.Reply from FlixBus3 hours agoThank you for sharing your feedback. We sincerely apologize for the inconvenience and discomfort caused and hope to provide a much better experience on your next journey.
Horror. I lost a plane connection because of Flixbus. I booked a trip in Romania from Focsani to Iasi. Bought a ticket with 2 seats and the departure time was 1525. I arrived in the bus station at 1517 just to find out that the bus left at 1508. It was the ugliest thing that could happen to somebody. How? The guy who worked there in the bus station told me I shouldn’t be so surprised and upset because it is a practice. How is this possible? Even after almost a month, even after I spoke with the customer service and she assured me i will get my money back and never got anything back, I am still shocked that this can happen in a civilized world. I DO NOT RECOMMEND FLIXBUS, just make sure you take a different bus company, but never this one. They are the worse company ever!
I have booked 7 trips with Flix over the previous 18 months.I have just received notification of another cancellation.This is the 3rd cancellation from 7 bookings.I no longer have any confidence in this company.The standard "we are sorry for inconvenience blah blah blah" does not hold any meaning.Again I am having to book train travel at a more expensive price than it was when I booked with Flix.I have no confidence in them as a travel company so will not be using again.Interestingly. The refund does not include the £1 booking fee. I know it's not a lot but with the amount of cancellations they throw out it will all add up to a tidy amount of free profit for themUpdate - having read your response. Absolutely no answers provided to my points. Standard pointless response. (We will learn, we will try to do better blah blah....) It means nothing to me as I will not put my trust in your company again.
we got crooks for the driver and conductor from Ljublana to Zagreb. They charged all of us 10 Euros cash each for our cabin bags which were according to flix norma. refused to let us board. so all paid . it's 5 euros on the app to book an extra bag. none of us had extra bags , we all had followed the criteria. they cancelled my bus to Bratislava from Krakow and didn't inform me (even sent me a reminder the night prior). Refused a refund or to keep my bags while i figured how to go!
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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