Review Time
The bus drove straight past the Fokserød stop without stopping, even though my sister was clearly waiting. This happened on Wednesday at 08:55. She then had to buy a new – and much more expensive – ticket for another bus an hour and a half later. A very cold and frustrating experience.We contacted FlixBus with full documentation and receipts, but received no refund or compensation. Very disappointing customer service. We expected much better follow-up.
I had seats booked for 27th November. Only just now I have recieved an email stating there has been a seat changed. I am travelling with my daughter who has special needs. We were 8A and 8B. Now I am 11A. How can Flixbus just change seats just like that. My daughter cannot travel from Manchester to Heathrow not sat with me and with a complete stranger. She will have a meltdown. This is so inconsiderate of Flixbus to send me this email at 23.25 with these changes. I hope when I board this bus there have some other alternative as I will take this matter further. I will not use Flixbus again.
In Australia, use Murrays. I didn't read the fine print, but expected FlixBus to be competitive. They advertised that changes can be made up to 15 minutes prior to the bus departure, however what was not advertised was that they only give you 20% of your fee. With Murrays they have an actual flexible fare which you can change up to an hour before, for no fee. The prices are very similar, but with Murrays you are able to change the fare with no fee. Flixbus is just inferior in this respect, they will need to change this policy if they want to compete with Murrays.
I recently took my first two trips with FlixBus (21 and 22 November), and both experiences were so unsafe and unprofessional that I will not be travelling with them again.Trip 1 – Canberra → Jolimont (AU101)Before we had even left Jolimont, the driver struck an object with the bus. This was incredibly concerning given FlixBus claims their drivers are fully trained and prioritise safety.The journey itself was extremely uncomfortable due to another passenger repeatedly kicking my seat, making loud noises, and resting their feet on me. There were no announcements about expected behaviour or respect for other passengers, which might have helped.Trip 2 – Jolimont → Canberra (AU100)This trip was significantly worse. Before boarding, the driver told me the toilet was “full,” meaning it was locked and unusable for the entire trip — despite FlixBus advertising onboard toilets as a standard service. Passengers were not told before departure, and someone only found out when they tried to use it mid-journey.The driver appeared unfamiliar with the route and relied heavily on an audible GPS. They looped around Sydney Airport for over an hour, went down the wrong lane, and hit a sign. Later, they also drove around Botany Bay — nowhere near the route. On arrival, we weren’t even dropped off at the bus station but at an unsafe ACTION bus stop.My father with a disability was travelling with me, and the lack of a toilet combined with the massively extended trip made this even more unacceptable.Service issuesFlixBus advertises free working Wi-Fi, but it didn’t function at all. Worse, when a passenger asked about it, the driver didn’t seem to know what Wi-Fi was and pointed to the charging ports instead. I had to check my own phone and tell the passenger myself.Safety vs. Marketing ClaimsFlixBus’s website states things like: • “Your safety will always be our main priority.” • “Our drivers are fully trained and follow the most appropriate route.” • “You are guaranteed a safe trip.”My experience showed the exact opposite. Two different drivers hitting objects, one looping the airport for over an hour, confusion about basic services, and an unsafe final drop-off point directly contradict these claims.Customer service responseAfter raising these issues in detail, FlixBus’s response was a generic apology and a 20% off voucher — wildly inadequate given the safety failures, misleading advertising, and poor service delivery. They did not address the specific concerns or provide a meaningful resolution.OverallFlixBus markets itself as a premium competitor in Canberra. Based on my first two experiences, the service was: • Unsafe • Unreliable • Poorly communicated • Misaligned with its own advertised standards • Inappropriate for passengers with accessibility or medical needsI cannot recommend FlixBus and would strongly suggest choosing other operators such as Murray’s, who have consistently been more professional, reliable, and safe.
It is the most terrible service I ever met. I was traveling from Ukraine, the bus was late for 4 hours. In Germany, the bus left ahead of schedule. Last week in London, the driver simply did not go to the gate and I missed it because it was unclear where the bus was from. Now I am sitting on a bus that is an hour late and we are currently standing at a gas station for unclear reasons. The level of trust in the company is zero. Just bullying people. Choosing to travel with this company is a lottery. Toilets don’t work. This company should be closed
FlixBus managed to turn a simple London to Manchester trip into one of the most infuriating experiences I’ve ever had with any company.The bus broke down halfway, dumped us in Birmingham, and the reason? A window wiper. You’d think a company running long-distance coaches would know how to maintain basic equipment, but apparently even that’s too much for them. Instead of offering an actual solution, we were told to wait around until 12pm — more than two hours — like stranded animals. No urgency, no professionalism, nothing.And what exactly did they expect me to do? I missed a funeral because of this fiasco. Was I supposed to call my family and say, “Don’t bury the deceased yet — FlixBus needs a bit more time because their window wiper tapped out. Just put everything on hold until they get their act together”? The stupidity of that expectation is unbelievable.I had no choice but to book another ticket myself because I’m not stupid enough to stand there waiting while my life — and my responsibilities — keep moving. And now this company is genuinely trying to blame me for that? As if I caused their breakdown? As if I should’ve stayed stranded just to make their paperwork cleaner?Then customer service added insult to injury. Instead of addressing the obvious — REFUNDING the journey they failed to complete — they tried to fob me off with 10 euros for snacks. Snacks. They think a bag of crisps is the appropriate compensation for missing a funeral, wasting hours, and being dumped in the wrong city because of their incompetence.This company is a joke. Zero accountability. Zero respect for customers. Zero ability to run the service they charge people for.If you value your time, your plans, your money, or your basic sanity, stay far away from FlixBus. They’re not just unreliable — they are dangerously incompetent.
This travel experience from Boston to NYC was top-notch and professional in every way. It was also an unbelievably great travel deal for the price. It was my first trip on FlixBus , but I have been a traveler between Boston and NYC for four decades. This was truly the best bus experience I have ever had. From the moment the bus arrived, the kind and friendly bus driver, Richie, made us all feel welcomed and secure. He was kind, hard-working, and professional. The bus left the station exactly on time as scheduled and despite heavy traffic and lane closures and construction along the way, the bus reached its NYC destination (145 Canal street) earlier than its advertised scheduled arrival time. This driver, and this company , are meticulous about time integrity, and somehow are able to work magic through unpredictable traffic situations. I am already planning my Christmas holiday trip to NYC and booked the FlixBus once again. I am looking forward to taking this trip once again with my new partner in travel, FlixBus.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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