Review Time
Flixbus advertises toilets and wifi on board. However I took 5 trips in the Algarve region of Portugal and a return trip Krakow-Budapest (which is a 7 hr trip) and on every bus there was an Out of Order sign on the toilet and no wifi. Also I paid for 2 front seats that were used by the drivers, so unavailable. This is misleading advertising on the part of Flixbus. One bus driver said that they put an out of order sign on the toilet because of cleaning.
This travel experience from Boston to NYC was top-notch and professional in every way. It was also an unbelievably great travel deal for the price. It was my first trip on FlixBus , but I have been a traveler between Boston and NYC for four decades. This was truly the best bus experience I have ever had. From the moment the bus arrived, the kind and friendly bus driver, Richie, made us all feel welcomed and secure. He was kind, hard-working, and professional. The bus left the station exactly on time as scheduled and despite heavy traffic and lane closures and construction along the way, the bus reached its NYC destination (145 Canal street) earlier than its advertised scheduled arrival time. This driver, and this company , are meticulous about time integrity, and somehow are able to work magic through unpredictable traffic situations. I am already planning my Christmas holiday trip to NYC and booked the FlixBus once again. I am looking forward to taking this trip once again with my new partner in travel, FlixBus.
Friday, 28 November, 2025 DO NOT USE FLIXBUS. Driver, presumably a retired senior man, with no uniform, no respect, arrived over an hour late at Term 2/3 Heathrow. Instead of apologizing for arriving so late, he was extremely rude, impolite and yelled at passengers waiting to get on the bus, asking in a loud voice whether they have paid for extra luggage, when they did NOT have extra luggage. According to the ticket, one 20 kg and one 7kg bags are clearly allowed, as with most buses, planes etc. This driver classed the small 7 kg bag as "extra luggage" simply because they have 4 wheels at the bottom which are for ease of people to pull/drag along. This man expects senior citizens to literally lift and carry the 7kg bags in their hands which according to him would then not be classed as extra luggage!!!. Apparently this driver had 'made' other passengers already on the bus, pay Flixbus online for what he classed as "extra luggage" which are the 4 wheels at the bottom of the carry-on cabin 7kg bags !!!!! Besides all above, these bus seats are extremely uncomfortable, no leg room at all which makes seniors have knee pains.
BFFR. I came to the station 20 mins early and stood there in the freezing Aberdeen cold for 45 minutes. I looked at the live updates and it said IT LEFT 27 MINUTES EARLY. then when a bus did pull up i asked the driver if it’s going Glasgow. He says no you have to wait for the bus to pull up 2 metres away. THAT SAME DRIVER WITH THE SAME BUS PULLS UP 25 minutes LATE. i’m typing this out on their dumb ahh bus using they’re dumb ahh wifi.
I, my wife and 5 year old daughter were supposed to take a return trip from Leeds to Bristol. The time.of.departure was 19:10. The bus was delayed without any information on the app as to why it was delayed. The time was changed to 20:00. At few minutes past 8pm a bus arrived from Bristol. We (the passengers ) thought that was the bus we would take back . The driver didnt say anything. He drove off without checking anybody in and didnt give any explanation if another bus was coming. The time changed on the app from 20:00 to 20:30 as the time of departure and at 20:45, some of us ( the passengers) called the flixbus customer representative and we were told that the bus would come in 15 minutes. At 2100, we got a message that the bus had being canceled. One of the passengers called and requested that we be provided with accommodation till the following day since the cancellation wasnt the passengers fault and also explained that some of us had kids and we were exposed to the cold weather that night . We were told that we should book an hotel ourselves and we would be refunded up to 80 pounds per person. I booked an hotel for 133 pounds (that i didnt budget for) just to have somewhere to stay with my wife and daughter that night, since we did not plan to stay overnight. We rescehedule the trip for the next day. The bus left 11:30 am the following day and we got to Bristol past 5pm. My plan for that day already ruined .On getting home, i sent a mail explaining what happened and requested a refund of my hotel bill, since the cancellation was caused by flix bus without any explanation. I got a mail that i was not entitled to any refund because i already rescheduled the trip. I called the customer rep again and explained what happened and the message i got. The call rep told me to reply that nessage that i could get a refund up to 80 pounds, and i replied the mail immediately. After few hours, i got a mail that i should send my account details which i did. I sent the account details only to wake up the following morning and got another mail that i cant get a refund since i already rescheduled. I said i was asking for a refund of my hotel bill since the cancellarion wasnt my fault. It was cancelled without any prior notice and it was also canceled two hours after the departure time .I kept explaining myself that I had spoken to the customer rep and I was told that I was entitled to a 80 pounds refund ( same thing the customer rep told one of the passengers who earlier called the moment the trip was cancelled). But they kept going back and forth insisting they won't issue a refund. No empathy, no concerns about the customers wellbeing. It was an horrible experience and it was so sad that the journey that day was my first time of using flix bus. Very sad experience. No empathy, they didnt bother about your wellbeing. And to crown it all, no explanation regarding what caused the delay up till this hour.
The app fraudulently sells tickets for trains that neither arrive nor depart from the stations. After that, it’s impossible to get a refund, and in a long correspondence you can’t prove anything. I sincerely ask you not to buy tickets from them. You will lose your money, and your plans will be ruined. That’s exactly what happened to me.
The company’s support is absolutely useless and can only waste time in an exhausting process of avoiding any meaningful activity. Recently, I bought a ticket on the official FlixBus website, and at the very end, after confirming payment through PayPal and returning from the PayPal page back to the FlixBus page, the latter showed an error. The payment was completed, but I did not receive the ticket. Since then, for a whole week now, I have been dealing with the absolutely useless FlixBus support department, which keeps demanding documents that I have already sent several times, and refuses to simply return my money.Avoid buying tickets from a smartphone browser.Update. I received a notification that FlixBus is asking me to clarify the details of my order through Trustpilot. I believe that such tasks should be handled by the company’s support department. Trustpilot is meant for evaluating the performance of companies and their departments, so that potential customers can form an opinion about them. It is a review site, not a crutch for customer support.Update 2.The company refunded my money more than 10 days after it had been debited from my account. Since providing interest‑free microloans to large companies is not part of my services, my review remains unchanged.
The whole process from buying the ticket to boarding and traveling was very good. Bus was clean. Driver was nice and clear in giving instructions. Driver was punctual on leaving time. Rest stop was good. WiFi on bus was fast, good and reliable. Driver made sure passengers were quiet and accommodating to others. I also felt safe on the bus. The stop station in San Bernardino was at the Metro station which made transfer to the train a breeze. I definitely will use the bus for this trip again.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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