Review Time
Worst experience ever! In our way from Montpellier to Nice (6hours + delay because of an accident) we stopped only once to go to the bathroom in a place were the toilet was broken so we had to go in the middle of the forest. We stopped only 5 minutes for the ENTIRE BUS to use the toilet. When I complained to the driver he didn’t even answer but he started making fun of me with his colleague. Ps the toilet on the bus was also broken
On time since before departure. Easy check-in by app with the driver, that was smiling and kind. Very clean, nice smell, including toilet. I was really surprised about. Comfortable seats and had various plug where recharge Yr devices was a luxury. WiFi was good and always useful! I highly recommend to travel with Flixbus. A nice and unexpected alternative. @Flixbus staff: Keep it up!!!
To begin, the trip from Budapest to Trieste was nice. The bus was on time, the drivers, while not particularly friendly, were professional. We arrived in Trieste a few minutes early even though we had an unscheduled stop at a rest area so that one of the drivers could exchange a package with a truck driver and have a conversation. It was on the return trip that I had problems. I was scheduled to take a morning bus from Trieste, Italy to Budapest, Hungary. After waiting for almost an hour with no bus, one of my fellow travellers went in to the station to find out what was happening. It turns out that the bus diverted to another stop and had left (because of a marathon race on the streets of Trieste). None of us had been notified of this change. The rest of the group was going to a closer location and the local services took care of them for additional cost. My trip was much longer and I was told that there was nothing anyone could do. Finally the counter girl took pity on me and called Flixbus for me. There was a bus leaving at midnight (more than a 12 hour delay) or another one the next morning. I chose the midnight bus as there was no offer of accomodation or meals or any of the other things specified in the carriage agreement. After much discussion, I was told that they would be willing to let me take that bus but that I would have to pay an additional 19 Euro. Not only did I have to sit around for 12 hours but it cost me a sizeable amount. I did not receive any offers to provide the things specified in the cs agreement. This was in no way my fault as I was at the bus stop well ahead of the specified time. There were several other passengers there as well and no one received notification of a change. I would say terrible customer service but there was no customer service.
I’LL NEVER USE Flixbus again. I booked a trip from Las Vegas to Palm Springs, California. They gouge you on bags. When I booked I miscalculated my number of bags (I had one more than I originally booked), and they then made me rebook all my bags, and charged me $40 more because I was now booking the luggage closer to the departure time of the trip. In addition, when we booked there was no way to find out the street address of the drop-off point in Palm Springs. So I sent them an email as suggested by their website. This is what I wrote:“Where is the FlixBus bus station in downtown Palm Springs, CA? I booked a ticket there from Las Vegas, but nowhere am I told the street address for where we will be dropped off in Palm Springs. All it says is downtown.”Here is the asinine response I got back:“You did not yet indicate what FlixBus should do to make this right.”I also called their customer service number, which told me “to press 1 for English,” and when I did I got an automated response in German! Their website is terrible, their customer service appalling, and their luggage pricing policy is tantamount to extortion. STEER CLEAR OF THIS COMPANY.
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FlixBus è un operatore di servizi autobus a lunga percorrenza di origine tedesca. Ogni giorno FlixBus collega oltre 300 città europee attraverso la sua rete di trasporto, offrendo una forma di mobilità moderna, sostenibile e conveniente. Con oltre 10.000 collegamenti giornalieri verso oltre 300 destinazioni in 15 paesi, gli autobus verdi rappresentano un’alternativa di viaggio moderna e adatta a tutte le tasche. Una solida rete di partner ed un sistema di prenotazione innovativo hanno reso FlixBus uno dei principali operatori nel campo della mobilità a livello europeo.See more
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