flixbus.it

Da Trieste all'aeroporto Marco Polo

Conforme alle aspettative

Date of experience: Sep 18, 2017

Top notch bus and amazing driver

Top notch bus and amazing driver - very professional and great customer service. Internet working perfect also. Bus arrived well in advance and journey was quicker than expected. A most enjoyable journey.

Date of experience: Sep 17, 2017

Very good transport

An excellent alternative to sometimes exaggerated train prices! Especially for international travel!

Date of experience: Sep 04, 2017

Disappointed

I have been a user of the flixbus service for two years now. Using their bus between Ghent en London at an almost monthly basis. I have to say that in recent times I have been incredibly disappointed with the service. Firstly the ticket prices have gone up an extortionate amount. I used to be able to get a single ticket, being booked a month or so in advance for £15. Now the cheapest I tend to be able to find is £35 and if I am lucky £27. Despite their rise in ticket prices the problems I seem to be experiencing with the company have also gone up. For example I was on a bus yesterday leaving at 9am from London meaning that I should arrive in Ghent by 3pm. We enden up being delayed at the border for around 6 hours. Due to malfunctions of the bus we also had to stop along the motorway countless times to cool down the overheated engine. This resulted in me arriving in Ghent at 12.00am. 9 hours later than what I had planned for. Luckily for me I only needed to get to Ghent which is the first stop on a route that rides all the way to Cologne. There were people on that bus that still needed to get connecting routes which they had already missed by a long haul. At this point no one was able to contact customer services, I was held on the line for half an hour before I gave up considering my credit. Even the bus driver himself was trying to contact the Flixbus company considering all of the issues with the bus and could not get through to anyone. We had a problem with the bus from the beginning. Our delays at the border were understandable at the very least, but having to continue in a malfunctioning bus with an overheated engine is really not ok. I would expect of a company to be much more proactive in organising a replacement bus at this point at the very least.A few weeks ago I was taking a night bus from Ghent to London leaving at 1am. An hour into the journey we stopped at a small tank station where a huge group of people were waiting. It turned out that they had been left to wait at that tank station for over 6 hours in the poring rain. This was because of the fact that the bus had supposedly killed a person back in brussels, it was all very vague and most people didn't really understand what was happening. Understandably the bus and bus driver were seized by the police for further investigation. We only had 20 seats left on our bus so 20 were allowed on leaving the rest of the mass behind. Luckily for me our bus drivers on this occasion were superb and got us to London even an hour before intended. This doesn't however negate the fact that those people were left at a small tank station, with no seating, no inside shelter in the poring rain for over 6 hours with no information. When they contacted customer services they had heard nothing about what was going on. In this case an empty bus should have been sent out immediately to pick them up and let them continue on their journey or at the very least to a nearby hotel or train station so they could continue their route in another manner. Like I said I have been a loyal customer of this company for a long time and on the whole always found it a decent service, I have come across many problems in the passed, being stuck in the tunnel for up to 6 hours, refugees at the border in Callais etc. causing all kinds of delays however In all of those cases I have always understood, there was nothing that could be done by the bus drivers or the company. When there was something that could be done it was done, for example I have had a new bus waiting for us at the other side of the border. If there were delays with the train or if we had missed our own one the bus driver would get us on the next available ferry leading to never more than a 3 or 4 hour delay. It seems to me however since the change from Megabus to Flixbus the service has been gradually decreasing which is a great shame. I think at this point I will have to find another way to travel between London and Ghent.

Date of experience: Aug 03, 2017

Flixbus cancelled a trip, but there is no refund

We booked Flixbus tickets from Paris to Le Mont Saint Michel, but the trip was cancelled by Flixbus. We have got a corresponding sms received after more that 1.5 hours waiting the bus. Naturally we tried to claim a refund, but received a very original answer: "Once you decide to board the bus even after a delay and the transportation has taken place, i.e. the contract was fulfilled, refunding or compensation is not possible." And we are wondering now, how could we board a cancelled bus?.. Maybe Flixbus think that buying another tickets of another transport company means fulfilling their contract obligations, and in this case there is no better confirmation that it is better not to contact this company at all. But on the other hand, we hope that it was just a misunderstanding, and the company will make a refund. We are waiting for a competent answer from the representative of the company.

Date of experience: Jul 24, 2017

I recommend flix to all travellers.

Date of experience: Jun 27, 2017

Avoid it. Just delays and no customer care!

If you want to enjoy your trip, just choose another company!About 3 (three!!) hours of delay on arrival, very late information about the delay (I received messages as delay was increasing from 30 minutes to 2 hours and a half, if I had known it from the beginning I could have searched for alternative transportation ways!)They do no recognize any reimbursement or compensation for this huge delay.And, finally, at the bus stop almost all buses arrived late... some people had been waiting for over 4 hours.Just avoid it and you will not regret!

Date of experience: Jun 12, 2017

Awful experience

I booked a ride wich departure hour was scheduled at 10:00.Twenty minutes before the departure I received a message, they communicate a delay of 2hours and 25min but, at the end, the bus never arrived. Never happened to me before with other companies.I had to buy another ticket for another ride with departure at 13:30, while the customer care agent was suggesting me to wait over and over, even if my bus (until I was there, until 13:30) never showed/arrived.I waited in total 3hours and 30min. With no helpful support from customer care at all.Before booking a ride with Flixbus think twice about it (If you don't arrive to your destination or you arrive with a lot of delay think about you can lose your flight, your hotel reservation, etc.)Be aware from Flixbus.

Date of experience: May 31, 2017

Terrible Customer Service

My friend and I missed our original bus due to a change in the pickup location which wasn't pointed out very well on the ticket. We had shown up at the original pickup location (asked staff around if we were in the right spot) and no bus showed up. Our ticket had two portions as there was a small layover in a town. We decided to take a train to catch up to the next stop to reconnect with our bus. The train set us back 100 EURO! We showed up at the next stop. The bus was 15-20min late and then the bus driver would not let us board. We had a ticket for the first portion and second. However, their check in system would not allow the driver to check us in on his phone even though we could clearly see our names on his phone. We spoke with him and he laughed and did not allow us to board. We needed to get to our final location so had to pay 59 EURO to board a bus we had already paid for. I have spent 3 months now emailing (back in my home country now) Flixbus with only an offer to provide credit towards a new trip. I don't think I want to ever ride with them again. I want the Money back that was wrongfully taken from me as I already had a valid ticket for the journey. On top of that both the customer service agents and bus driver were very rude through the process and they just don't seem to care. Went three-four weeks without responses. The day that was meant to be fun and only cost us 45 Euro turned into a terrible experience and set us back the original cost plus 159 EURO. Could have flown to our destination for that! I'll try another provider next time before I have spend another penny on them. Also WIFI does not work!

Date of experience: Dec 08, 2016

a very disgraceful journey.. they dont reply me since 42 days and i dont know where my bags are

The most horrible situation of my life in this Flix bus this is the most horrible bus service company I have ever travelled..I live in Germany and I study master studiesI had to do an exchange semester in England and I thought that bus journey with Flix bus will be good. ( my biggest mistake )At the border of france and England on the british side we were told to come out and have a passport check. When I finished my passport control and came out of the immigration centre, the bus was gone with all the passengers and with my luggage.HOW CAN HE LEAVE A PASSENGER AT THE BORDER, I called the same time to the bus service and they said that they don't have another bus to take me to London.I said them to atleast handover my luggage to my friend who was waiting at the London Victoria station and they said OK.But the bus did not arrive at the station and the managers at the london bus terminal has confirmed that and it is their in their records.the bus may be dropped the passengers somewhere close to the bus station and not in the ARRIVALS of the bus station.this is so unprofessional. I have a strong belief that the driver now stole my bags.I have written a complaint and been in touch with the customer center for the last 21 days and they say that they are still checking.I am in England without my luggage in a new country and they have little concern for customer and in general no feeling of sufferings of HUMAN BEINGS.They just don't communicate and don't care of the problems done by their company to others. they have no respect.I am not going to keep quiet for this because my luggage was all what I have in my life. I had two large bags and one backpack.I WILL VERY SOON APPROACH TO COURTS IF THEY DONT SOLVE THIS, I WILL EDUCATE PEOPLE, WRITE BLOGS, GIVE ADVERTISEMENTS IN NEWSPAPERS AND DO WHATEVER I CAN DO GET JUSTICE.I NEED JUSTICE, THEY ARE DENYING JUSTICE TO ME. 42 DAYS HAS PASSED AND THERE IS NO SINGLE COMMUNICATION FROM THE COMPANY

Date of experience: Nov 02, 2016