Review Time
I was watching a game that was a must win for our team and every 20 seconds or so there was a commercial during live play. Obviously not what we were expecting and quickly became frustrating. I contacted support on a Saturday night, and to my surprise, I received an answer and the problem was resolved relatively quickly.
HORRIBLE. Constant buffering. Everything else on PC running just fine. Checked device, network setup, and settings. All fine. The game was from 2:00 p.m. PDT to 4:49 p.m. It cut out shortly after 3. When I tried to go back in it said the game was "COMPLETED".
I was very impressed with my experience with customer service. I sent an email at 10:30 pm, not expecting an answer for a few days. I received a response within 2 minutes. The representative was very helpful and knowledgeable. I wish all companies had this type of customer service. Kudos to you
I contacted customer support . They were prompt to answer my question and offer some advice. We were back and forth for a couple of hours trying to solve the problem. In my opinion they did a great job of assisting me to get the problem solved.
My kid plays college hockey and FloHockey is the only place it's televised. We bought 2 accts for our extended family so they could watch the game. So, we're paying $60 per month - yes $30/mo! From game to game, we don't know if the stream will be viewable because of "technical difficulties". The problems happen so much, our family is lucky to catch 60% of the games without some sort of issue.If you want to see real-time reviews, pull flosports up on twitter (x) and you'll see how HORRIBLE the subscribers feel about this service. Word of advice - if you unsubscribe and say its "because of technical difficulties", they will offer 20% for you to stay. Might try subscribing then cancelling to get the discount - but, if you don't NEED the service, it's a waste of money.
After over an hour of trying to cancel my subscription I contacted customer service. The agent who helped me realized my frustration and the difficulty I was having with the website. Nothing had worked for me. He took over and was able to cancel my subscription.
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