Review Time
Not impressed. Ordered a card for my sisters engagement. Never got delivered. They tried to dispute it as royal mail had said it was delivered. I went to all the trouble of getting my family member to contact royal mail as i live in Canada, which had delivered it to the wrong address. Alot of time and trouble, only then did they offer a refund. But also they contacted trust pilot to try and get my review deleted!!!! Shame on flowercard and shame on trustpilot for not allowing real reviews on here. This is a real account of what happened and neither of them wanted it posted. IF AND WHEN I receive my refund I will update my review. The public need to see this , what good is a refund if my sister never got her engagement gift? Complelty spoilt the event. Update They didnt refund the full amount. Good god.
When I have used this Company in the past, I have been pleased with service. However, this time I wasn’t satisfied with some of the flowers that were clearly not going to last very long and I contacted Customer Service. Despite several emails that I sent I have only received an automated response. Does Customer Service not exist? I am appalled by this lack of customer care and I do not recommend using this company.
The delivery was as asked . My friend that I had sent it to was thrilled by it , saying how beautiful it was and she had never seen a thing like it before .Her visitors were also very taken by it and took the name to use themselves later . I have used you several times and have never been let down in any way .
I received a flower card from this company. I have used them in the past and have always been really impressed so I was a little disappointed on the delivery we received.The flowers were wilted - I watered as instruction and the following day there was still not sign of life.I contacted Flowercard and they were straight back in touch with me regarding this to rectify with a solution. Within the day - great customer service.
We wanted to send a flower card as a thank you for putting us up as part of our big fishing adventure.Flowercard and chocolates arrived on time and as described, all the way to Wick.Carolyn was delighted with the gift and so were we.James, John & Stewart
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