Review Time
I’m about a month into trying to get support from Fonus and I still don’t have meaningful answers to basic questions. Messages sometimes go unanswered for a week at a time, and most replies just repeat the Fair Usage Policy rather than addressing what I’m actually asking.
I wanted to like Fonus because the pricing and “international unlimited” concept is really appealing for travelers. When it works, it’s convenient to have one plan that’s meant to function across countries. Unfortunately, my experience has been that “unlimited” comes with throttling for “excessive use,” even when you’re using the service normally on the go. They say my line was throttled for “excessive use,” but they won’t clearly explain what specific rule I supposedly violated beyond “high data usage” on an unlimited plan. The biggest issue is that they appear to throttle once you hit some internal data range, but they will not clearly specify what that threshold is. I repeatedly asked: when does throttling happen on the unlimited plan, what is the internal limit, and how can a customer stay compliant—and they just don’t answer.
Customer support has been the most disappointing part. It has taken weeks of back-and-forth to get no meaningful responses, and many replies just repeat talking points without providing clear, actionable guidance on what level of data use triggers throttling. I’ve also had issues with core plan features like calling—my number has not worked reliably when I needed it—and at one point my service stopped working entirely while I was still trying to get answers.
If you’re a very light user and don’t need dependable support, it might be okay. But if you rely on predictable data while traveling, need your phone number to work consistently, and expect timely customer support, I would be cautious and consider other options.
Fonus just cut my services peerwnding that i used too much data. Rhey say its a term violation. Everywhere they advice UNLIMITED. The say that I just have to check the terms. What i sid and its never mentionne anywhere that their is a maximum of data use. And no where that after a specific amount of data use ita a violation of their terms. That company juste.abuse and take your money but don't give the service
Since the first day, im unable to stream, take 10 or 15 minutes to load, and stop and freeze every 2 minutes.
Just navigate on internet, facebook take 5 or 10 minutes to load a page.
I write to support the first day and then many times, and the answer is got his, I have the max plan, what is the most expensive one and that im " throttled" so i have to read the condition of use of their service. Thats the answer ive got from Émilie, of Fonus support. Im in Canada, and with all other cell ohone company i never ever had any trouble to use 5G and stram, or work. But with Fonus, i just took 60$ and trow it to garbage because they dont care about your experiences and the fact that you cant use their service on 5G as they sell and advise everywhere. They just take your money and dont care after that.
Really the worst ever mobile/internet services i had in my life.
I was having problems with my services, including data. Support was able to guide me through step by step to get my service back up and going. It was a great experience, and I really appreciated the help.
TOTAL SCAM PURCHASED A MONTH AT FIRST BUT IT NEVER WORKED, WHEN I TRIED TO MAKE A CALL ALL I GOT WAS A NETWORK BUSY ERROR AND DATA NEVER WORKED AT ALL AND THEY WOULDN'T REFUND FOR A SERVICE THAT NEVER WORKED
CUSTOMER SERVICE TERRIBLE WHEN YOU COMPLAIN THEY HAVE THE ATTITUDE THAT YOU DON'T WANT HELP AND WILL CANCEL YOUR SERVICE AND SAY YOU WON'T BE CHARGED AGAIN
NOW GOT TO DO A BANK CHARGE BACK HFIR REFUND
I am very pleased with the mobile service in Canada and abroad (including Japan, South Korea, China, Taiwan, Vietnam, Cambodia, Thailand, Singapore, etc.). Overall, the experience with calls, messages, and Wi-Fi has been excellent. There's no need to worry about anything while on vacation.
I had a fantastic experience with the service. I ordered the SIM card and initially faced some challenges getting it to function after installation. I reached out to the customer support team via chat and text, and I was assisted by a representative named Emily. She was incredibly attentive, patient, and knowledgeable. She requested screenshots, guided me through a few setting adjustments, and quickly pinpointed the problem. Once the settings were modified, everything worked flawlessly. The solution was immediate, and the service was fully operational. I have since tested the service extensively, and I am very pleased with its performance. The coverage has been reliable, and the setup, once fixed, has been seamless. Outstanding customer support made all the difference. Based on my experience so far, I would certainly recommend the service.
I switched to a new service to avoid roaming fees while traveling frequently. Unfortunately, the app often fails abroad, causing issues with receiving verification codes for my accounts. The only advice from the support team was to uninstall and reinstall the app and reset my network settings. I eventually returned to a more reliable carrier. I recommend others to do thorough research; my experience suggests avoiding this service altogether!
I switched to this service to eliminate roaming fees due to frequent travel. However, the app often fails to work properly when I'm abroad, preventing me from receiving verification codes linked to my accounts. The customer service suggested repeatedly uninstalling and reinstalling the app and resetting my network, which was unhelpful. I ended up switching back to a more reliable provider. I recommend researching thoroughly; my experience suggests staying away from this service.
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Unlimited data, calls & texts. All over the world in over 100 countries with 5G speeds worldwide. No roaming or long distance fees. Starting at $19.99 per month.
