Review Time
This feels like a scam to me. Someone suggested a dress from a different brand as a gift, and I handled the order myself. It was my first time ordering from them. There was an import fee on top of the already high shipping cost. Upon receiving the package, I noticed it was very thin and felt scammed. The dress was advertised as mostly cotton, but the tag shows 100% polyester. It appears they had a manufacturer produce it and just added their branding, as it looks like something from a low-cost retailer. The total was about $170 CAD, which is outrageous for this quality. There were loose threads, poor finishing, and the lace was already fraying. The dress was also thin enough to see my underwear through the back. I've emailed them but received no response. I will have to contact my bank for a refund.
I paid £77.29 for shipping and tax for an item worth £127.51. A week later, I was asked to pay an additional £21 and informed that my order wouldn't ship unless I did so. I requested to cancel my order for a full refund. Having already paid £212.29, which was the agreed price at checkout, I expected better service from a legitimate business. I have ordered from the company before, and I regret to say they have lost a customer.
I've had good experiences before, but I received an expensive bag that I loved, and the strap began fraying within a month. I offered to return it for a replacement or refund and was told they could only provide a partial refund for repairs. Since it's faux leather, that's not an easy ask. I should have known better than to risk it with an expensive faux leather bag, but I trusted them. Never again.
Their clothes weren’t bad when they first started out but the quality has gotten worse and worse over time. Any negative reviews is blocked on their social media or filtered, the clothes aren’t anything better than hot topic or spirit halloween at this point. I would highly recommend thrifting or buying from local brands instead, DIYing is forever.
I’ve placed many orders from Foxblood over the past couple years. They are very slow to ship and the shipping method itself is very slow despite being $15. Unless it’s one singular item plan on your order taking at least 1 week or more commonly for me 2 or more weeks to ship, usually arriving in 3-4 weeks. If you have a problem with your order don’t expect any sort of resolution that is in your favor and expect no explanations even when you politely ask why something happened. I’d say about 25% of the time you might get an apology or some empathy when something goes wrong. The last order I placed took 15 days to finally get a shipping label generated then an additional day or two to actually ship out. When they shipped it, I received a partial refund with no explanation. I reached out and was told it was for a pair of shoes in my order that they had oversold despite having no low stock notification when I originally placed my order (15 days ago). Foxblood said neither of these things should’ve ever happened and offered to allow me to re order the item and they’d honor the sale price I ordered them at. Not helpful though as they were now sold out in the size I needed. These were unfortunately a gift which I now had to scramble to find a replacement for last minute (I politely explained this). I wrote them back and thanked them for the kind offer and told them they were out of the size I needed. I heard nothing back. The order I placed before this (more than a month prior) took 2 weeks to ship out as well. When I reached out to ask about it they gave me a semi curt response and said they’d shipped it out already. No apology. All in all their clothing and accessories are nice/stylish but they are not worth the trouble and patience it takes to order from them. Also the experiences are not equivalent to the prices charged. They are either severely understaffed or just not good/don’t care about their customers-even their loyal ones of multiple years. I’d shop elsewhere. There are other options out there who ship in more timely manners and are more willing to actually help when there is an issue.
I purchased a 60 dollar cardigan, and received a very inferior product (extremely thin, worth ~15 dollars). I returned it (yes, after trying it on, but not wearing it anywhere) and they said it was "covered in hair and crumbs" in a very unprofessional e-mail [not "this did not meet our return standards"... basically just calling me a slob]. I don't mind being docked a restocking fee if, for example, my cat ended up napping on the cardigan and I didn't realize (I tried to keep it in the bag, but cats are cats, so anything can happen), but the lack of professionalism makes me strongly unwilling to purchase anything in the future.
FoxBlood use to be top tier for me but like others have said they’ve gone downhill since then. They’re turning into fast fashion and a more hot topic vibe than mature goth. The clothing always comes with threading coming out now and their sizes are now more inconsistent. I’m sad because I loved this brand but now that they’re getting bigger it feels like the passion and care has faded more.
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