Review Time
Abysmal customer service and awful windows, we've had so many issues with them and 5 months later still not resolved, they completely ignore emails and phone call, stay well clear and save your money . Wonky windows not fitted correctly, we even had a window open the wrong way, iwould upload the poorly installed windows to see but it won't let meUpdated in response to the not so correct reply from Frontier:-So its quite a phenomenon to receive a response from Frontier - albeit it took a poor review to prompt some sort of contact from them considering the massive amount of unanswered phone calls, messages and emails I have sent. Firstly - I have never complained about the bathroom window being the wrong way around. However you did install the wrong glass originally regardless of the opening because you supplied frosted glass with lead when none of the rear windows has lead. I didn't mention this in the original review but as you are trying to use this as a reason to toot your own horn, I feel it only fair to correct you. That same window is still not finished either as all the expanding foam is still visible and the internal flashing hasnt been done. Something which has been brought to your attention multiple times.Your replacement of 8 panes of glass "free of charge" was because by the admission of your various fitters and supervisors on the day, the lead was poorly and unevenly spaced - which you checked with a tape measure. The comment that you "allowed" us to retain a "substantial portion of the balance" is completely laughable. Firstly why would we settle the balance when you agreed it wasnt satisfactory & secondly you knocked off £50 per pane which amounted to £400 - for a nearly £9000 job i would hardly call that substantial.The day you came to replace the panes, you were late. And you didn't replace them all as the top windows for downstairs bathroom were not on the van and the fitter said they would have to come again - which is why the lead doesn't line up with the larger panes. We have never confirmed the design, you were told on the day it still wasnt right.You then sent an employee, I believe to be a manager or director (the gentleman who appears in your Facebook videos) who was meant to remove these panes, take them to the factory to rectify and then return. He came but they wasnt able to carry this out due to issues with the factory. He had a lengthy argument on the phone with someone at said factory and then informed my wife that he wasnt able to do as planned because the glass hadn't been made due to sickness. He was deeply apologetic in fairness to him and promised it would be sorted the following week. We were however on holiday so he said it would be upon our return. And this is what we are still waiting for. There are so many emails and messages sent to you so if you believe any of your own response to my review, why haven't you replied to my emails to say this? The other issue with the inside trim of many of the panes not fitting correctly was also confirmed by the same man who took photos and said would be replaced when he returned. As well as finishing the bathroom flashing. Again, if you believe your own version then why haven't you ever responded and why haven't you asked for the balance to be paid? There is evidence staring you in the face that these windows aren't finished or dont line up so im really not sure how you think you can argue the case. Emails and images have been sent with times and dates, they have never been correct since you did the installation.
Really happy with the service we received. Sales pitch was good and not pushy didn’t feel forced in to signing up for a product we didn’t want, unlike another well known company we had come round to quote. They called us when the windows were built and managed to fit us in the next day. Two installers came to install the windows, they were extremely professional and without a doubt the cleanest work men I’ve experienced, I didn’t even need to hoover after they left. Windows are good quality and look very smart. Highly recommend.
Avoid Frontier Windows – Poor Quality, Communication & Customer ServiceIf you're considering Frontier Windows, think twice. We had several window replacement companies quote for our project, and unfortunately, choosing Frontier Windows was a mistake. The entire experience was frustrating, unprofessional, and stressful.Poor Communication & Customer ServiceFrom the start, communication was a major issue. After installation, they agreed that I could withhold £50 until a wrong window handle was replaced, promising to rectify it the following week. However, weeks went by with no follow-up or response. Despite multiple attempts to reach them, messages were either ignored or left on read with no reply.Substandard Installation & Poor WorkmanshipWindow & Door Fitting Below Standard – The quality of the installation is far from professional. Handles are uneven, and one window came with the wrong handle entirely.Serious Issues Left Unnoticed – A builder who was at my home for an unrelated job discovered packing materials hanging out from under two windowsills and four windows that had not been sealed, allowing water and cold air to seep in.Front Door Draft Issue – The front door has a terrible draft, making our hallway constantly cold. After raising concerns about this, the second installer actually made it worse instead of fixing it.Ignored for Two Months – Then Harassed for PaymentAfter chasing the company for two months with no response, one of the original installers finally returned to fix the outstanding issues. However, within 30 seconds of the work being completed, a salesperson was knocking on my door demanding the £50. This was immediately followed by three text messages asking for the payment. While I fully expected to pay for the job, this sudden urgency to collect money—after being ignored for two months—perfectly reflects the unprofessional nature of the company.Final VerdictPoor communication & lack of customer careUnreliable follow-ups & ignored messagesShoddy workmanship resulting in cold air leaks & draftsNo accountability for poor installationHarassing behaviour for payment after months of neglectI strongly advise against using Frontier Windows. They are unprofessional, their work lacks quality, and once they have your money, good luck getting them to fix anything. Save yourself the stress and choose a company that values its customers.
From consultation to installation I received amazing customer service. I have gone through a few consultations with other companies for my double glazing and I have not felt more confident with my choice, everything was explained, concerns and pricing, were respected. I would highly recommend Frontier Windows
Vic was very helpful from the beginning and at each stage of the process - doing the quote, explaining the window designs and clearing all doubts. His team did a professional job completing the work in time with a great finish. Would definitely recommend .
Claim your business profile now and gain access to all features and respond to customer reviews.
As a double glazing installer operating in the South East of England, we specialise in supplying and fitting high-quality windows and doors for residential properties. Our expert team is dedicated to providing top-notch service, ensuring that our customers receive durable, energy-efficient, and aesthetically pleasing solutions for their properties. With a focus on customer satisfaction and attention to detail, we strive to enhance the comfort, security, and overall value of every project we undertake.See more
kellenhomes.com
vendorpm.com
flowtrend.com
paintnuts.co.uk
www.rabbitair.com
www.exoticsbloom.com
www.essentialroofingsupply.com
constantpowerservices.co.uk
go2gas.com
evolvehes.co.uk