fruugo.ca

4.3
4.3 Based on 998 reviews

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs....

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Average Rating

4.3

/
5

998 Reviews

5 Star
68%
4 Star
16%
3 Star
4%
2 Star
1%
1 Star
12%

All Reviews

Filter Reviews

Review Time

Randolph Clark
Extremely disappointed with my order

I would rate this experience as zero stars if possible. I am very dissatisfied with my order and the overall process. I purchased an advent calendar expecting it to be themed around the intended team, but when it arrived, the contents were from a completely different team, despite the packaging clearly indicating the correct one. Additionally, another calendar I received has eight out of fifteen days without any items. I am attempting to secure a refund, but I am not optimistic about the outcome. I strongly advise against spending money on this.

1
Date of experience: Dec 15, 2025
Louise Ross
Disappointing representation of the advertised product.

This isn't quite the toothpaste that was promoted. It feels like a knock-off, and there are even some typos on the back of the tube. It's an easy fix, but still, it's just okay. I would rate their version of the product at 3 stars, and that's being a bit generous.

3
Date of experience: Dec 12, 2025
Honor Barnes
Complete disappointment with the service.

Complete disappointment with the service. I ordered a sleep aid over six weeks ago, and it was supposed to arrive by last week. Checking the tracking, I see it’s stuck in another city for the last three days. I attempted to contact the support team for updates but received no response. This is unacceptable. I will not be using this service again. To the support team: I received an email stating you couldn't find my package. After entering my email, I was logged out, so here’s my reference number. I assure you I am a genuine customer and extremely dissatisfied. I hope you can locate my order now.

1
Date of experience: Dec 11, 2025
Clifton T.
Excellent communication

Excellent communication, secure delivery.

5
Date of experience: Dec 05, 2025
Amazing! What else can I find?

I was looking for a gift for my brother and found the ideal option. Initially, I had doubts since the company was overseas, and Christmas delivery wasn't guaranteed. However, it arrived quicker than local orders, and the pricing was competitive even with shipping costs. I'm thrilled with the product and the service, which included timely and accurate updates. I can't wait to discover more great items in the future! Thank you!

5
Date of experience: Dec 05, 2025
Great value for the product

The product was priced very well compared to other stores and matched the description perfectly.

5
Date of experience: Dec 05, 2025
MB38
Smooth payment and shipping

The payment process and shipping went smoothly.

4
Date of experience: Dec 05, 2025
Tymms22
Finally found anime products!

In Canada, it's not easy to find anime merchandise. I discovered an Advent calendar from a well-known studio on the platform. It shipped quickly, had accurate tracking, and arrived in perfect condition. My teens are delighted with the product!

5
Date of experience: Dec 05, 2025
DarkShade0932
Great service, but consider a grace period

The service is fantastic, but I recommend a 24-hour grace period before finalizing purchases. I faced an issue, and while the support team addressed most of it, having a grace period would be beneficial for customers. If someone changes their mind after ordering, they should be able to request a refund easily without needing to reach out to the seller. A grace period of 24 hours or even six to seven hours would be ideal. I tried to cancel my order right after purchasing, but the seller still processed the payment. A grace period would help buyers who reconsider their choices. Thank you for your help and for providing great service.

5
Date of experience: Dec 04, 2025
Betty Brooks
Simple ordering process

The ordering process was easy, and the product arrived within two weeks.

5
Date of experience: Dec 04, 2025

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Business Details

  • Fruugo is a global marketplace that makes cross border shopping easy!

    At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs.

    We have millions of products available from hundreds of retailers all over the world.

    Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf.

    We're continuously expanding the products available to customers and hope you find what you’re looking for!See more

  • language https://www.fruugo.ca

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