Review Time
The delivery took over 4 weeks, and the expected date was inaccurate based on the calendar. The service was extremely disappointing. Whenever I sought help, the support team insisted that the delivery date hadn't passed yet, which was clearly untrue. The advertisement stated, "B. This set includes a wooden chessboard..." which is only partially accurate. The wood is covered in a plastic laminate, making it feel cheap and reminiscent of another low-quality order. Overall, I am very dissatisfied. I paid too much for a subpar product, and the delivery issues ruined my holiday. This will be my first and last experience with this service.
I placed an order, but it got cancelled. I've been waiting for my promised 3–5-day refund, and I haven't received anything. I've reached out to the customer support multiple times, but there's been no response. After reading other reviews, I'm beginning to feel like I've been scammed. It's hard to believe I spent my bonus trying to get my child a bean bag chair, only for this situation to occur.
The company fails to provide clear information about whether stock is available locally. I was led to believe that the item I intended to purchase was in local stock, which suggested an expected delivery time of up to five days. It was only after payment that I learned it had to be ordered from abroad. Now, three weeks later, the item hasn't even reached the airport in the originating country. Additionally, the returns process places the entire burden on the customer, including shipping costs.
I placed my order on 26 November, and now it has been 23 days without any feedback. Every time I inquire, the reply is merely that my order is 'in transit.' There has been no communication, no updates, and no resolution. This service is completely unacceptable. I would rate it zero if I could, and I will not recommend this platform to anyone. If you cannot fulfill the order, I expect an immediate refund.
I ordered some bottles of mouthwash from this platform a month ago, and they still haven't arrived. I've received no communication from them. It feels like they just took my money and disappeared. I strongly advise against using this service.
I placed an order and within 30 minutes found an alternative that made it unnecessary. I canceled promptly through their suggested method, but my query went unanswered for 36 hours. It was only addressed 40 minutes after the order was processed, making cancellation impossible. This raises concerns about either incompetence or possible malicious intent. The response I received did not address that my order hadn't been dispatched at the time of my query. You waited until it was dispatched before claiming it was too late to cancel, which I noted in my initial review. This experience has severely damaged my trust in your company, and I will be sharing this with others.
I placed an order and soon afterward found an alternative that made it unnecessary. I quickly canceled through their suggested method. Unfortunately, my query went unanswered for 36 hours and was only addressed 40 minutes after the order was processed, making cancellation impossible. This raises concerns about either incompetence or possible intent. The response I received missed the point that my order hadn't been dispatched at the time of my query. You waited until it was dispatched 36 hours later before stating it was too late to cancel. This has severely undermined my trust in your company.
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