fubo.tv

3.2
3.2 Based on 993 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.2

/
5

993 Reviews

5 Star
49%
4 Star
5%
3 Star
4%
2 Star
7%
1 Star
36%

Filtered Reviews

Filter Reviews

Review Time

Evan Pittman
My problem was successfully solved

5
Date of experience: Nov 26, 2024
Lilla Brown
NEW MUSIC FEATURE

Been using Furbo for 2+ years now. It’s been fine, but recently we’ve noticed a new feature. When our pets bark, the Furbo plays music.. I don’t know what science is behind the music but it’s worked 10/10 of the time with him.. he’s a super anxious pup and I’m extremely amazed and happy this is the only thing working for him to calm himself down!!

5
Date of experience: Nov 25, 2024
Lydia
Good result once a HUMAN was able to be contacted

A legitimate email from FUBO indicated that my credit card was declned for my monthly payment. My credit card company, however, showed there was never a charge from FUBO this month. The problem was on FUBO's side. I called, the technician escalated it when he could not resolve it. My credit card company notified me of the sucessful charge a few hours later.The only negative, was the difficulty getting to a HUMAN to talk to. The AI chat was no helpat all. Please make it easier to talk to a customer service tech.

4
Date of experience: Nov 25, 2024
Angelica Morris
I canceled my trial yet have been…

I canceled my trial (which never even went through) yet have been charged every month. Horrible customer service and treat people with complete disrespect. Criminal to take people's money without thier permission!I canceled my trial immediately on the day I tried to sign up. I was told it never went through and I did not have an active account. I was assured it was all set and I would not be charged. One month later I was charged $70.17. I called Fubo and they said to report it to my bank as fraud. I did that and went through the hassle of changing all of my auto payments to my current card. Two months later I was charged $102.07. I called Fubo and they said they would cancel my account. Thanks but I NEVER had an account! I never signed up, never had a trial, never gave permission to charge my card.

1
Date of experience: Nov 25, 2024
Chuck C.
Rep was great once I found my way to her.

I had signed up for fubo, but was immediately realizing this was not for me, an older woman. It was difficult to find my computer illiterate way to a human rep to cancel. But once I did, the rep was just great. She assured me I had not fully subscribed.

5
Date of experience: Nov 24, 2024
RH50
I would have kept the service at $87.00

I would have kept the service, but I didn’t want to pay the additional $11.00 for the sports package, which I don’t watch.I understand the psychology of your price, but if you can't separate the channels, then just charge a total.

2
Date of experience: Nov 24, 2024
Don Brooks
Signed up for a 14 day free trial and…

Signed up for a 14 day free trial and $20 off the Elite price of $89.99 for 1st month. Instead I received 7 days free trial and no discount. Customer service told me prices change all the time and said they would cancel. No help

2
Date of experience: Nov 24, 2024
Bonnie Powell
Your monthly rate to TOO HIGH

Your monthly rate to TOO HIGH. Are you trying to gauge customers or something? Do you not understand this economy or don't you care?

2
Date of experience: Nov 22, 2024
Grossly deceptive advertising

I signed up for an advertised 30 day free trial. They changed the terms of this agreement and charged me after 4 days. I keep getting canned responses that “our terms are clearly stated” as though 8 point font in TOC is equivalent to multiple 28 point font banners promising a trial period that is significantly longer. This is a scammy bait and switch tactic and I sincerely hope a class action lawsuit is in the offing. Is a bad look when a business is the one telling the one telling its potential customers “caveat emptor.”

1
Date of experience: Nov 22, 2024
Quickly resolved the technical issue

Quickly resolved the technical issue, seemed to have a good grasp of what to do and did not take long to speak with someone after calling......

5
Date of experience: Nov 20, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More