Review Time
Your customer service personnel two different women were extremely unprofessional and rude to me. The last woman that was suppose solve the problem didn't resolve my issues. She stated it was my fault for the double charges something about account email linking. She was not listening to the issues of texasturf doube charges attempts and was very incompetent. I told her several times clearly that the account was updated thru your email to me clicking on the orange box and updated payment info. Under the profile there was a different email and the account was operating fine and everything was in order. She didn't listen and was quick to cancel the active account under pkmadden. Mess had to be cleaned up on my part calling my cc company to reactivate account. I called in a second time and had the texasturflandscape account cancelled correctly. I wasted a lot of time on this.
Fubo is scam I ordered the free trial through my Roku and they cancelled the subscription the day of They charged me 2 days later.I sent screen shot that wasn't good enough Had Ruko emails me a transcript that they did cancel it.I sent it to Fubo and they still charged me $124.00 and then sent me a email and said Sorry.... Don't do it!!!!!
Horrible "customer sevice". Everything automated doesn't work. Tried to sign up and pay but they didn't take my valid cc. Tried to call, hour wait with no call back option. Can you imagine how bad customer service is for subscribers who have problems or are trying to cancel "free" trial.
Great job! My channels were back way sooner than expected this evening. Many thanks for your outstanding customer service team! Enedelia triaged the problem expertly and, with empathy of the situation, and escalated the Ticket to the correct team for resolution. Dani reset the channels back to my geolocation and how they were yesterday. The quick response was much appreciated and refeshing. Many thanks! Rey
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