fubo.tv

3.2
3.2 Based on 993 reviews

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Average Rating

3.2

/
5

993 Reviews

5 Star
49%
4 Star
5%
3 Star
4%
2 Star
7%
1 Star
36%

Filtered Reviews

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Review Time

KW39
Diana was efficient and fantastic!

5
Date of experience: Aug 29, 2023
Daniel Cook
Fubo is amazing

5
Date of experience: Aug 29, 2023
LK55
Horrible customer service

Horrible customer service, I’ve been trying to get ahold of someone for the past 2 days and haven’t been able to. I’ve been trying to cancel my subscription for the past 4 days and haven’t been able to and then finally I did and they already charged me $85 for the next subscription and I haven’t been able to get my refund and the service is so overpriced

1
Date of experience: Aug 29, 2023
Reactivating Account

I have tried for the past 4 days to reactivate my Acct. I have tried several different credit cards to no avail This evening I asked to be escalated to A supervisor and was told that isn’t possible and there was nothing more they could help me withWhy isn’t there a clear escalation process once a situation goes beyond 48 hours.

1
Date of experience: Aug 28, 2023
Alexis Carter
I signed up for a 7-day free trial via…

I signed up for a 7-day free trial via their website. I never got a confirmation email. But the account was set up. My credit card was then charged the next day for the full monthly subscription amount. I contacted container service and was never given an option to speak to a customer service rep. The automated system allowed me to cancel and request a refund, but I have zero in writing confirming this. My account shows cancelled when I try to log, but I now have to take it on faith that they will refund the charge to my credit card in something like 10-14 days. It’s a super shady system.

1
Date of experience: Aug 28, 2023
DarkMaggle36
Vincente was so helpful and provided…

Vincente was so helpful and provided very helpful assistance!

5
Date of experience: Aug 28, 2023
June Harris
customer service was great

customer service experience was great. but free trial was less than what i was signed up for and was charged excessive amount. pay attention to all the small print

3
Date of experience: Aug 28, 2023
Russi Smith
Vincent was professional and courteous

Vincent was professional and courteous. Canceled my subscription and put in for a refund. Nice to be able to use the chat function since I was at work.

5
Date of experience: Aug 28, 2023
Lee Taylor
I was having problems getting local channels my local…

I was having problems getting my local channels. I live near Houston, but I was getting Oklahoma City channels. After checking several things, it was determined that my Fire Stick was reflecting an incorrect zip code. Ruben at Fubo verified things with the tech dept and was able to reset the zip code. After I logged back into Fubo the correct local channels were showing up.

5
Date of experience: Aug 27, 2023
Jaxon Brown
FuboTV 7-Day FREE trial? NOT!

They advertised a 7-day FREE trial period before charging my credit card. It was charged after only 1-day! Very disheartening, to say the least! Customer service is not customer oriented!

1
Date of experience: Aug 26, 2023

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