Review Time
Funjet cancelled our resort reservation without warning, showed up to puerto rico and no room. Still waiting for response. Apparently this happened to a few people at the same time in our community. Still no word. Not impressed. Be very careful with these people. Customer service is dead....
Fun jet is the worst company. Customer service is suck. They are scam. The flight was canceled. Airline refund $496 to Fun jet as a booking agency. Fun jet only refund $198 to customer . They keep the rest of refund. They denied they didn’t receive it even the airline send them many emails to confirm. DO NOT do any business with this name Fun Jet. They are Scammer.
I booked a group flight on American Airlines through funjet and a name needed to be changed. Funjet was going to charge me the entire airfare to change the ticket, even though I had trip insurance. I called American and got it changed for $50. Funjet customer service is horrible and inconvenient to use. They will do anything they can to charge more money, Never again will I go thru them, I’m going straight to the carrier or through a legit travel agency.I have reached out to customer service several times and received a final response that I cannot change thru funjet without losing the amount paid for the tickets. I called AA and paid an extra 50 to have the name changed.
We booked our vacation through Funjet who booked through American Airlines. Our first flight was delayed causing us to miss our connecting flight by 3 minutes. My husband and I ran through the airport to the gate after an attendant told us if we hurry we might make it. We were put on the next available flight with 4 seats which happened to be the next day,the last flight to Jamaica. We completely missed our first 24 hours on the resort. After filing a complaint with the airline, they need itemized bills from our vacation at the resort. I have been trying to get the information needed. I have filed multiple complaints with the aftertravel@funjet without any response. Very poor customer service. Talked with a representative who says they have emailed me with information to get what I need- no email!!
We book our Christmas new year vacation, and we had all inclusive hotel where we stayed at. We had so much fun, we enjoyed our stay. The flight was fine, the food at the hotel was incredibly delicious. Funjet took care everything for us, we didn't have to worry about anything. Thank you!Surely, we'll book with them again.
OMG, we were totally overpriced for our trip from Washington DC to Liberia, Costa Rica. The price was so high, we thought, because it was going to be "LUXURY".... it so was not. FYI, our so-called agents were with the EVERYTHING IRIE TRAVEL in Baltimore. There were 3 of us. The room was tiny - maybe 300 sf. There were only 2 small full sized beds (though they advertised queen size) so one of us slept on a cot all 4 nights. No privacy. The toilet door was see through - yes you could see right through to see someone sitting on the toilet. The all-inclusive resort – DREAMS - (even though very nice people working there) was totally low budget. Food was below average and drinks were abysmal. Not to mention all of the “perks” we were insured because we were “preferred” were totally misrepresented.We were so taken aback we did a little research. We contacted the DREAMS website to see what the room rates were and found out the HIGHEST price room was $800 and then we got on Orbitz to check out the flight prices. Even when entering dates to fly 2 days in advance the price was less than 500. So, do the math: 800 x 4 nights = 3200; and airfare 500x3 =1500 and we're charging the highest giving them the benefit of the doubt. Anyway, the highest price should have been about $4700. We included a 20% fee for them - $940 so total being about $5640. We paid DOUBLE that price. To add insult to injury when contacting FUNJET to get an itemization they gave us the runaround of course and offered NOTHING in the way of why we paid such a high price.Further investigating (called several numbers cause I wanted to feel better about being bilked) I found out that they Funjet/ALG vacations buy seats on airline and dates at the hotels and then assign whatever price they want. Our seats were like 2 seats up from the last row on the plane btw. They were so bad I wounded up paying extra money to upgrade.
My vacation was planned through another agency who used Funjet Travel to arrange. (I didn't realize Vacation Inspirations used another agency -- I thought they were the travel agent.). Funjet arranged my flight at the worse fare, and it was an economy flight and did not book my seats. It took WEEKS to change. Finally Vacation Inspirations got in touch with them, and of course I got the worse seats on the plane. I NEVER was able to reach someone at Funjet. The one time I did, after holding more than 45 minutes, she said she was not the right person and put me back on hold. They are terrible.
Only 1 star and I have not begun my vacation. Going for my brothers wedding in September and when we checked flight changes found that my last name is incorrect. I was told I had to cancel and rebook the entire trip for my portion which will be an additional $1830 on top of the $3474 already paid. I am not sure how this happened when my name has been the same for 30 years my mother completed the booking online. I pleaded to the agents to change it and the answer has been no! I purchased the travel insurance and if rebooked would have to repurchase that as well. I called Delta and they are willing to make the change if Funjet will add a remark to the system giving Delta permission to do so. Called again the answer was no only option is to rebook. Mistakes happen but not according to Funjet. Vacation ruined unless I find more money that I do not have truly will never use this company again!UPDATE EVENTS OF TODAY: FUNJET HAS REMOVED MY RESERVATION FROM MY ONLINE ACCOUNT Spoke with customer service I have 1 option cancel and rebook Trip booked in June rates have changed dramatically I am so distrustful in this company there are no words to describe what I am feeling!The response to this review is a joke! HOW DO THEY JUSTIFY REMOVING MY RESERVATION! The stress alone has been horrificPlease read before booking its a money grab customer care is non existent
GARBAGE COMPANY! DO NOT BOOK WITH FUNJET!We used a travel agent called TravelMation and they use Funjet for all inclusive packages and many other venders. We booked a trip through the travel agent/Funjet to Punta Cana DR and stayed at Be Live Collection Adults Only VIP. To our surprise this resort was closing its doors in 10 days and got bought out by the Hyatt! It was dirty, run down and the staff was awful! We were treated like crap at the front desk and when I asked a question the worker said to me “LIKE I SAID”! 😡. The room was run down! Our view was weeds and a fence with construction wrap on it. Remote’s didn’t work,safe didn’t work,bath didn’t work and the shower 🚿 fixture was falling off the wall. The hallways were not lit up and dark! Very unsafe! Elevator’s didn’t work! The roof damage was so bad and leaked everywhere that the smell of sewage from the leaks and god knows what else was enough to make you sick! The only swim up bar they had smelled like a porta potty 🚽!!! All employees there said they spoke no English and we could barely get any service! The food was disgusting and the all the drinks were a joke! Nothing was included like it should be in a all inclusive. You had to pay for all beers 🍻 except one draft beer. The bar liquor were watered down! I lost 4 pounds on this trip! My husband and I spent 4k on this trip and the first 3 days we spent trying figure out what to do or how to get service! Funjet sells packages for resorts that are definitely not what they say they are and I cannot believe how awful this was! Do not use Funjet! They will rip you off and lie to get your money!
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