Review Time
I booked a 5 day tour with gate 1 travel, and ordered a night and hotel. But the hotel was not provided properly. The night before departure was not available. I paid for the pre night but the hotel was not available. Gate 1 did not respond even after reading the return request
Recently Did the 13 day Morocco trip. Morrocco was excellent but the tour was not good. The guide clearly was steering us to his vendors and negotiating for them to make money for himself. He also treated his customers like grade school children. It was a constant rush, no downtime to shop or enjoy. We will never take a gate 1 trip again.
I HAD been a loyal customer of Gate 1. I have taken multiple trips, several annually. NOT anymore. I had a reservation for travel several months away. My companion had to cancel due to work conflict. I anticipated the "single supplement" fee - no problem. However, Gate 1 wanted to charge an additional $300 fee for the cancellation. This occurred prior to the final payment was due. I called to request it to be removed. They refused. I asked for a supervisor - refusal again. Therefore, I cancelled my trip and will not use them again. They lost my business and several family and friends have committed NOT to use this service. Penny wise and dollar stupid. Bad customer service Gate 1! Bye-Bye!
Very Disappointing Egypt Cruise — Except for the FoodI was really looking forward to this Egypt cruise, but unfortunately the experience fell far below expectations. To start, there was no WiFi on board at all, which made it extremely difficult to stay connected or plan ahead during the trip.The transportation schedule was poorly organized, with extremely early departures that felt unnecessary and exhausting. Many of the optional excursions were rushed, confusing, and simply not worth the extra cost.Another major concern was the sun deck, which had an uneven floor. This was not only uncomfortable but also unsafe — in fact, three travelers actually fell down because of it. This issue should never be ignored on a ship carrying tourists.On top of that, the tour leader’s service was unprofessional and unhelpful. She didn’t provide clear information, seemed disorganized, and often acted indifferent when we needed clarification or assistance.The only positive part of the trip was the food. The meals were genuinely delicious — fresh, flavorful, and beautifully prepared. Unfortunately, the quality of the food couldn’t make up for the many problems we experienced.Overall, despite the excellent meals, I cannot recommend this cruise. The lack of WiFi, bad scheduling, poorly managed excursions, unsafe sun deck, and unprofessional tour leadership made this a very disappointing experience.
Just completed the 11 day trip to Egypt, it was actually 8 days with a tour guide, 2 days were flying there and first night in hotel and 1 day is the return flight day. The pickup and trip back to airport were impressive (tho expensive $80). Except on pickup my guide made me feel really guilty for not have any US dollars for the Egypt visa. No mention if this was made in the itinerary notes. It did mention having single dollar bills “to make tipping easier”and small denominations of local currency, again for tipping. So I chose to bring the local currency as I had spent three weeks in Greece prior to this and I had no dollars left. My Guide seemed flummoxed that I didnt have the $24. Finally I said I have a credit card Surely they take credit cards. He seemed unsure.And sure enough they did. Since returning home, I re- read the travel documentation and nowhere could I find a mention of bringing US dollars specifically for the Egypt visa.So this should be included right in the itinerary. The horrifying part of the trip for me was having to get up at 2:45am one day and 4:15am 3 other days. Only one of these was mentioned as an “early morning start”. The 2:45am morning was listed as “After breakfast”. Another was “leave for airport for flight to Cairo. I’m 78 and really value my sleep and part of vacation for me is sleeping til at least 7 or 8 in the morning. To me “early morning” means 7-8 rather than 10! If the itinerary had mentioned the real times I would not even have considered this tour! With these kinds of times, i feel I have a right to know them ahead of time. During the last 2 days of the tour I developed my first cold in years and I’m sure the lack of sleep contributed to lowering my immune system. I checked Air Egypt flights and they were later ones. They also had late afternoon ones, and in both cases of the early morning we had no sight seeing on the evenings before, do we could have flown the evening before! When I told the guide that such early Mornings are not OK with me, he just shrugged as if it was out of his hands that someone else is making those decisions.He didn’t say who to give feedback to.Now to the guide, he was very well informed, very patient, sometimes a little arrogant, eg when i asked him a followup question about which 6 countries had helped fund and carry out moving blocks of abu simbel stones. He said you were not listening and told me again the names of the 2 guys that had done something else. When he realized i was asking about his earlier statement, where he d only told us 2 of the 6 countries that had contributed he did not apologize for his earlier statement. He often smoked around us, tho usually outdoors, and would constantly cough into the “whisper”microphone. Really, he should at least switch off his microphone when he does his smokers cough. Otherwise he was fine and his indepth knowledge really added to the trip.
After the South Africa's trip, I found Gate1 packed the trip with extensive stopping stops which were not mentioned in the itinerary. The tourist guide was disappointed -- rude and unprofessional. According to Linkelin, the tourist guide's main career was to assist with evaluation, assessment and sales of residential properties around Cape Town. She was passionate about assisting first-time buyers. As such I ordered Gate1 to close my personal account and delete all my personal data from Gate1.But Gate1 still continued to hand over my personal address to its contractor and the contractor continued to mail Gate1 printed brochures to my mail box. I have contacted Gate1 about the issue but the printed brochures continued on their way to mail box. Gate1 does not respect client's privacy. The brochures must be stopped at once.Sending those brochures telling me big discount and offering my $200 travel credit cannot get back me as Gate1's clients. I understand that Gate1 may lose a lot of clients as shown by a lot of bad reviews at Trustpilot. ________________________________________________It is a reply to Gate 1's comment below. Gate 1 lied!! I have told Gate 1 to close my account in August 2025 and not send any printed brochures on August 2025 as well. Today is Nov 10 2025. It is 3 months apart, NOT SEVERAL WEEKS!GATE 1 MUST STOP SENDING ITS GARBAGE TO MY MAIL BOX AT ONCE!!!! IF GATE 1 TRAVEL DOES NOT KNOW HOW TO RESPECT ITS CLIENTS, GATE 1 TRAVEL SHOULD LEARN HOW TO RESPECT ITSELF.
I have traveled 11 times with Gate 1 and always had a positive experience. Sometimes I booked my own flights. The hotels were always 4 star and the tour manager was helpful. Sometimes the city tours were only average but still informative. I added extra hotel nights without a problem. One time, 3 of us extended our flights while we were in Munich with no issue. I've booked a trip to England & Scotland in April 2026. I've referred many people who have referred others.
Gate 1 Discovery tour Civilizations of Greece. Hotel is nice, but as a solo traveler who pays a supplement for the trip, I am ALWAYS guaranteed the WORST room. Wish I could add photos, but I look over a parking lot and excavation work being done, probably to extend said lot. Thankfully room has soundproofing for windows overlooking this hideous view. I’ve taken many trips with G1 as a solo, and this is almost ALWAYS the case ( I got nice rooms in Mexico).Usually for couples they get much better rooms. Just something to keep in mind if you are traveling solo with G1. It’s the first 2 days of trip in Thessaloniki, so you would think the company would spend a few more bucks to give a better start to the tour.
The trip was fine; no thanks to Gate 1’s “customer service.” Gate 1 customer service is terrible — to the point of outright lying. My daughter was supposed to join me on my October 2025 trip to Iceland, but had to cancel at the last minute. I anticipated added costs as I traded my daughter’s position on the tour with a friend. Gate 1 did NOTHING to help trade the positions. Even when I offered to take a complete loss for my daughter not going and pay for everything again for my friend, Gate 1 still wasn’t satisfied.The “customer service” person “helping” me stated the tour was full and I couldn’t just trade my friend for my daughter. She said I had to cancel my daughter first and then see if there was still room for my friend (leaving me to go on the tour by myself). When I countered a full tour shouldn’t be an issue since I’m cancelling my daughter’s position, the person said after canceling my daughter's position, people on a waiting list would get priority over my friend.The lies came in when customer service insisted as soon as my daughter wasn’t on the first flight, the airline would notify Gate 1 and everything else on the tour would automatically get cancelled for my daughter. The hotel wouldn’t allow my friend to stay in my room and the tour companies would check our identification as we tried entering the buses. I called both the hotel and tour companies in advance and they had no issues with someone else accompanying me in my hotel room and on the tours. I have no idea why Gate 1 “customer service” tried to make such a complex issue out of something that should have been so easy. I have been to every continent, except Antarctica, multiple times. I will retire soon and traveling the world is my prevailing goal. I thought Gate 1 would be motivated to make a life-long customer from a first-time customer who travels multiple times per year and all over the world. I have no intention of ever using Gate 1 again.
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