Review Time
GATE 1 REVIEW UPDATED i traveled with gate 1 for years and always had fun. i scheduled a 15day tour to Spain 9/10/25....started in Madrid! I and was really looking forward to it! I WAS SHOCKED WHEN I MET THE TOUR GUIDE LUIS. HE TURNED OUT TO BE THE MOST CONTROLLING, SMUG tour guide that i've ever had the misfortune to have as a tour guide! my god...if you didn't sit, or stand or jump when he wanted he would give you a dirty look. what a CREEEP. he harassed me thru the whole time i was on that tour...then i was asked to leave at 11PM and they scheduled a flight back to LAX and it COST ME...$1!00!! SO BASICALLY....LET THE TOUR GUIDE KEEP HARASSING YOU AND IT'S OK! WHAT A NIGHTMARE!!! THIS WAS THE 10TH TOUR WITH GATE 1! At one point he told me his job as a tour guide was to make sure everyone was following the rules!! This says it all....this guy is NOT a tour guide...he thinks he's a captain in the military, there to make your life miserable!! Not when i paid all that money to travel!!! Wonder if they have a background check on him!!?? In Addition to above review: Luis and did not get along from the beginning. He knew how to get me removed from the tour! He discreetly kept harassing me until I blew it! At last, he handed me a threatening text copied from Gate 1 rules that I would be kicked off the tour!!! This was at 8am before the tour bus left …and I wasn’t even awake yet! I could not believe that again..and again…and again..the harassment did not stop!! Of course…I blew it on the bus and texted Gate 1 to tell them that Luis was harassing me!!! Just as Luis planned…at 11pm that evening…I was called and told I had to leave the tour!! Just as Luis planned I was removed!!! He got away with this!!!
I have traveled with Gate 1 many times in the past and usually had good experiences. However, my recent trip to Peru was very disappointing. The hotel accommodations were poor, the food was unsatisfactory, and the worst part was that our guide exchanged currency for me at a completely unfair rate — 1 USD to 2 soles, when the official rate was much higher. This left me very unhappy and feeling taken advantage of. I hope Gate 1 will take this seriously and improve their standards for hotels, meals, and especially the professionalism of their guides.
We took a Rhine River Cuise with Gate 1 in September 2025. The staff was AMAZING !, The itinerary was great and the food excellent! We have been on 2 tours with gate ! and just booked another cruise , this time on The Danube river! The prices are very reasonable and the service OUTSTANDING!
I approached this website after many many Encounters with unprofessional and Extremely rude customer service/ sales representatives these past few weeks in hope of booking a vacation. Evidently from seeing a 2.7 customer satisfaction review average it is going to be a waste of my time to write this Review because obviously the leadership of Gate1 is not addressing the compilation of issues. As an executive in leadership development I am appalled. I will mention to the powers that be that your customer service representatives are not serving me and they are not serving YOUR company. To be as blatantly rude as they are and have customers get off the phone without Working with or any concern of making a sale blows my mind. In my crazy mind I think OK I'll just call back and get somebody more pleasant and professional....WRONG the representatives have no intention of selling anything or working with the client in the best interest of GATE1. This is supposed to be an exciting And pleasant experience. With all my travel through the years I am just dumbfounded. Please do not send one of the automated "dismissive replies. That is just another poor representation of the company.
My parents used Gate1Travel to book their honeymoon and had a wonderful experience. On 7/10/25, we booked a Father/Daughter trip to Greece and are scheduled to leave 10/7/25. We paid the trip in full at the time of the reservation. On 8/26/25, my Father had to undergo a cardiac catheterization after some abnormal testing results received last week. We were told that he needs a quadruple bypass and is not medically cleared to leave the state and our trip should be postponed 3 months. I called gate1 and advised them of the medical emergency and that we wished to change our reservation to the Jan date that was available when we booked it. They advised since it was passed the final payment date and 40 days before travel we could only cancel it with cancelation fees for both airline and land. The cancelation penalties are roughly 75% of the total trip. I asked if there could be an exception as this was a medical emergency not a voluntary decision and was willing to provide medical documentation. They informed me there are no exceptions and they will follow their policy. I further asked if the trip was booked under 90 days from travel and paid in full how could they say we were beyond the window. They could not provide a response and asked if I wanted to cancel one or both passengers. I asked if the reservation could be canceled with penalties but be offered a discount to rebook the same trip under the circumstances. They advised they would not provide any discount. I asked if there is anyway to rebook the same trip but try and minimalize some of the loss as they were keeping 75% of the money paid. I again advised this is an involuntary cancelation and due to the severe blockage to my father's heart is not allowed to travel without serious risks. They could give two shits and basically told me to kick rocks. Is it partly our fault because we did not opt for insurance, yes. But you would hope that there would be some compassion and empathy for the situation. We weren't looking for a full refund with no penalties. Hell, I would have even been willing to still pay some penalties if they would just reschedule the trip for the OTHER AVAILABLE DATES for the same trip. They didn't even express condolences for the situation. All this company cares about is your money and once they have it don't expect ANYTHING from them.
I am scheduled to leave tomorrow for Ireland. By chance, I called United Airlines to ask a question. The agent said that Gate 1 messed up your ticket. Plus Air Canada is on a strike. The United Airlines representative was concerned. He even called Gate 1 with me on the line. The Gate 1 agent was rude and made up excuses why no one contacted me. No more Gate 1 Travel trips! Total dysfunction is a hallmark trait of this agency.
Wow. I traveled once before and had a great experience in Asia. W this company.. called this Saturday west coast time USA 1212 sat afternoon. Was told no dates for Egypt in fall 26. Asked for info on iTinerys on 10 plus days. To Egypt. 4 of us. And early dates that they do have .. Got a what felt like bind stares in to the dark from rep ?? Asked again for itinerary’s in time they did have?? Again. Very little help. When a customer who’s planing on spending 10 to 15 thousand dollars seeks assurance of competence and guidance in the offerings. It’s best to have knowledgeable. Folks on the other end of the line. This rep appeared to be the stunned deer in headlights standing in the road. Frozen. So much for gate one travel. Il pass
I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.UPDATE:I contact Gate 1 again, as they stated, yet they said the same nonsense. There was no reason to ask me to contact them, just to repeat same sentence. $600 deposit is not a lot of money for some, but it is to me and shame on Gate 1 for not honoring the refund.
Just got back from a Norway tour. The tour manager was rude, nasty and offensive. The tour itself was very poorly planned. It was billed as an 8 day tour--in reality it was 5 and most of the time was spent on a bus. Hotels were not great--one was awful--room like a cell and dirty. My first and last time with Gate 1 travel.
I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. I’ve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition
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