Review Time
Unbelievable horrendous customer service the staff - appear appear - to be exploited oversea's / offshore CS'ers regardless one can hardly carry on a conversation with even the supervisors with the very very loud background noise of multiple people and with some CS'ers one can even hear chickens in the background. This company seems to employ one trick after the other you feel like your dealing with the Mafia or maybe Comcast bought them out secretly.
We moved because of Military orders. We were told we'd get our money back. It has been 5 months since we moved. I call and they continue to make up excuses as to why I can't get my money back. They are horrible. Not only are they ridiculously expensive but they have horrible internet and even worse customer service. Stay far away!
GCI stole money from me then repeatedly lied to me about issuing a refund. GCI launched a new payment platform in May. I went online to pay my bill using an updated payment method, and the system just kept spooling and spooling. I didn't think it was accepting my updated payment method for some reason. I next attempted to pay my bill using the account information already on my profile and I got the same result - spooling and spooling. Finally, I tried submitting payment using another credit card and that payment went through and I received a message thanking me for my payment.I checked my account and saw that, in fact, every payment had gone through. I had ended up paying over $900 when I only meant to pay just over $300.I called customer service immediately and was told GCI doesn't give refunds. I explained what happened, and the representative spoke to a supervisor who authorized the rep to supposedly issue a refund check to me which, I was told, would take 7 - 10 days to process. After 3 weeks I called back and spoke to a supervisor who told me he didn't know why that refund didn't go through but he could authorize a $300 refund that day to my credit card. He literally said he was doing it while we were on the phone. That was June 6. Yesterday, July 7, I called again because I have still not received any refund. The manager I spoke with told me he saw a refund was approved on June 6 and he was going to talk to accounting and call me this morning at 9 am. It's 9:20 and I've received no call.GCI is a company of thieves and liars. They say whatever they need to say to get customers off the phone. They don't care that I couldn't make my house payment last month. Shame on them.
I would get a different company if it were easier to do with my small business needs. I miss the former GCI and especially technical support reps who were reliable, helpful and competent. I cannot say this in any way about the changeover. Also, the phones themselves are not programmed right. If I want business tech support, I get customer service, for example and they don’t identify themselves. When I do finally get tech support, I need a supervisor because the calibre of help is not helpful. I had a huge breakdown with my email recently and the GCI rep said they could not help me because it was a third party: Outlook, which I have always used and gotten help if needed from the former GCI. Though I cannot recall a need like this was. I am still not sure how GCI was involved in the complete breakdown with email which I need for my business. I had to pay for tech support here in Ketchikan to fix this which was excellent but I feel resentful GCI now can just like that bow out of previously known technical assistance yet I pay so much monthly to GCi as a small business. I now try not to call GCi if at all possible. This last and recent experience did it. How convenient for GCI not to get calls from me anymore as a high paying small business customer and yet. I am unhappy with this company.
Worst phone service/customer service I've ever gotten. The phone I purchased barely worked anywhere in alaska, and the phone itself was a POS. I've paid 100$ for several phones in the past that lasted years. This one didn't last a month before it started to lag and become painfully slow. Monthly service is expensive for something that doesn't work. Plus, they say no contract but will send you to collections even though I prepaid in full? Thought I was purchasing a prepaid phone, like my straight talk phone. I had a whole conversation with the rep about how iI only needed this phone for the summer.. which is why I paid in full. Reps must make commissions off sales, which is the only reason I can think of why I was lied to. This company is a scam. Would avoid at all costs. FYI to readers my walmart Straight Talk phone worked much better in alaska than GCI, service is cheaper and phones are better quality too.
Received a notice on our iphone and called to ask what/why it was about. The lady that answered had such a heavy accent that after asking her to repeat herself multiple times I gave up. I felt like the conversation went from language barrier to her being condescending. There has to be a better choice.
If I could put zero stars I would. We had to pay about $450 to get out of a contract after a year, then it took over 2 weeks to port our numbers over to the new carrier because of two errors that GCI made. During that time we had no cell service from either carrier. At that time when we had no service, my husband was applying for jobs and couldn’t receive calls from prospective employers, and my job requires on-call hours, which I couldn’t do in that time with no service, so my coworkers had to do extra for me. There were more headaches, too, (and a surprise bill after we were told we had paid in full) but that’s a little taste of our experience. The only reason we had gotten GCI to begin with is because we were moving to a place that did not have any other service. . . If we were to do it again, we would not get GCI even though there were no other carriers. It would have been better to have to make WiFi calls and get a satellite phone for emergencies rather than go through the headache and cost of dealing with GCI.
Unfortunately this is basically the only internet provider in Alaska. It sucks that they have a monopoly on the entire market. I have not only set up internet with them twice, but both times they have claimed that I never returned my equipment. Not only is it insanely more expensive than any internet anywhere else in America, they don’t have good customer service. You can always expect to wait upwards of an hour at any of their stores. I wish we had a second option for internet where we lived.
Claim your business profile now and gain access to all features and respond to customer reviews.
GCI are a market-leading UK-based ICT company, delivering world-class fully managed services to businesses nationwide. GCI Enabling Your Future.
