Review Time
I would give zero if I could. Filip Scrayen who trades under Genuine Vintage Sunglasses totally ignores customers requests and in doing so has failed to comply with legislation that states a customer has the right to cancel within 14 days for a full refund.
I in fact gave him plenty of notice to cancel my order (WITHIN 8 HOURS of purchasing and before they’d even been shipped) but he categorically refused to and told me he was still going to post them the next day and not refund my €305.
He has been informed several times that I refused delivery; the courier has evidence they were not delivered and that a refund should be sent in full…again he has not fulfilled this. I am going to take this to Financial Ombudsman, EU Trading Standards and if needed to court.
It’s such a shame I was not treated fairly, as the sunglasses I ordered were not the right pair and I had fully intended to use the company again in the future to reorder the correct ones. I would not go anywhere near them, after the disgraceful customer service
I can’t recommend Filip and the team at Genuine Vintage Sunglasses highly enough. They went above and beyond to source a specific pair for me that wasn’t in stock, and managed to do so within 24 hours. Communication was excellent throughout, and delivery was incredibly fast. If you’re looking for vintage sunglasses, GVS is absolutely the company to trust.
I would give zero if I could. Filip Scrayen who trades under Genuine Vintage Sunglasses totally ignores customers requests and in doing so has failed to comply with legislation that states a customer has the right to cancel within 14 days for a full refund. I in fact gave him plenty of notice to cancel my order (WITHIN 8 HOURS of purchasing and before they’d even been shipped) but he categorically refused to and told me he was still going to post them the next day and not refund my €305. He has been informed several times that I refused delivery; the courier has evidence they were not delivered and that a refund should be sent in full…again he has not fulfilled this. I am going to take this to Financial Ombudsman, EU Trading Standards and if needed to court. It’s such a shame I was not treated fairly, as the sunglasses I ordered were not the right pair and I had fully intended to use the company again in the future to reorder the correct ones. I would not go anywhere near them, after the disgraceful customer service
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We offer EXCLUSIVELY original designer vintage frames sunglasses that are no longer available in general or optic stores
Each pair has its own history and is frequently handmade or composed with the best materials using a very high grade of engineering, keeping a tremendous value, often even more then in the day they were made and sold.
We have the biggest vintage Cebe & Carrera collection worldwide and share a strong passion for the Carrera brand, made and designed by Wilhelm Anger from Austria, wich has been our inspiration and rolmodel since day 1 we opened up our shop here at Genuine Vintage Sunglasses! He was also the big man behind the Boeing Collection, Porsche Design by Carrera and Optyl, wich you can find in many frames we offer.
We are proud to show you our complete collection from the golden era with these and other exclusive designer brands as Cazal, Alpina, Lacoste, Alfred Dunhill, Playboy, Cébe Eyewear and so on. Including even the more rare and hard to find brands made by Carrera as Movado, Boss and Sunjet.See more
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