Review Time
I recently visited the German Doner Kebab Uxbridge branch and had a very unpleasant experience.I ordered the Original Kebab at the counter because there was a queue for the self-checkout. I paid around £11.50 (I can’t remember the exact amount). As soon as I paid, I was surprised at the price because I remembered it being cheaper on the screen deals.I asked the colleague at the till why it was more expensive. She told me, “It’s a deal offer, that’s why.”When I asked what the difference was, she said the deal comes with doughnuts. That made me even more frustrated because I realised I had just paid £2 more for the same meal – without any free doughnuts!When I questioned this, she laughed and said, “Because you didn’t say deal.”That makes absolutely no sense – she even asked if I wanted it as a meal but never mentioned that there was a deal option or that it would save money. A good colleague should have informed the customer instead of keeping quiet and letting me overpay.Feeling tricked, I submitted a formal complaint (ticket number 537057377) explaining everything in detail.Unfortunately, no one ever contacted me personally about it – not the branch manager, not customer service. The only response I received was a £5 voucher by email, which honestly felt like a generic reply rather than any real effort to fix the issue.This is not about the £2 or the voucher – it’s about honesty and how customers are treated. The whole situation made me feel ignored and fooled, and it shows a lack of proper training and care. Both the manager and the checkout colleague clearly need refresher training on customer communication and fairness.I expected much better from a brand like German Doner Kebab. If this is how they deal with unhappy customers, it’s very disappointing.
Me and my partner visited the PRESTON GDK after 2 and half years. We got the doner box and fries, looking forward to it as we were very hungry but the doner was fully burnt and very hard. The food was tasteless and i felt sick having it. I had to throw it all away. I went to the counter to complain to the staff member who's name I do not know was very rude and didn't quiet help. She said I can get a refund for my food but speaking to someone higher she said I couldn't a refund and she couldn't do anything at all to help. We spent £16.38 on the food which was not worth it. I wouldnt recommend the food or place to anyone. I won't be going there again. I told the staff I don't want anything else and I won't be returning. Is ot possible if I coul have a full refund but she didn't agree. I said to the staff member I don't want to put up a review on Trustpilot explaining about my food but she still didn't think to do anything as a good will gesture.
Regularly get GDK however the last two times haven't been good. Last time we recieved a small portion and today, no box for the kebab just wrapped up, I'm not too bothered about that but the portion was even smaller than the last time with hardly any meat in the kebab. If it wasn't delivered, I would of returned it. Going to stop getting GDK now.
ordered from this German Doner branch on October 4th, 2025, at around 7:40. When I got home, I realized that part of my order was missing. The next day, I went back to the restaurant to explain the situation, but instead of helping me, the staff were extremely rude and aggressive. They refused to resolve the issue and made me feel very uncomfortable until I had to leave. This experience caused me great emotional distress, and I’m very disappointed with how the situation was handled.
starTerrible service – never againI placed an order through Uber Eats (order #8BE73) and when the driver arrived, it was the wrong food. He only realised when we pointed it out at the door and said the restaurant must have given him the wrong order. He then took it back to the store, saying he would return with the correct meal, but he never came back.When I phoned the restaurant directly, they were rude, unhelpful, and refused to send out the correct food even though they admitted the mistake. Instead, they told me to take it up with Uber.This left me completely out of pocket (£22.41) and with no food. The attitude on the phone was awful – dismissive and unprofessional.After this experience I will never order from German Doner Kebab again. If you value your money and expect even the most basic level of customer service, avoid this branch.
The OG beef kebab was tasty, I admit. Although it was heavy on the salt and I did not like the sauce much. It would have been better without. My gripe is with the misleading nutritional information in the in store menu. It states that a beef OG kebab has only 450 Calories. It did not make it clear, that the 450 Calories, referred only to the beef filling and not to the total calorie count of the kebab. Which I only found out later (on line) was 1058 Calories! I take care of my health (exercising regularly and eating healthy). I aim to eat no more then 2500 Calories per day, even on days I train (such as today). This misleading information has resulted in me eating 2800 Calories today- 300 Calories over my set limit. I would never have purchased a GDK kebab, had the nutritional information been clear. This turned out to be a poor choice, and will never be made again. I shall never again purchase food from GDK . Shame on the company for the misleading information. And shame on them for selling such high calorie content food. A single kebab (which frankly speaking is not very big nor filling), appears to have more calories then a standard order of fish and chips from a British chippie! Terrible!!!
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German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards
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