Review Time
0 customer service. This is a dropshipping website. Your product is just ordered from China. Save yourself some hassle and money, just find it yourself on temu etc. Avoid this company unless you have money to waste and put into their pockets.
I placed an order and discovered they charged me additional fees that weren't disclosed during the checkout process. After contacting the support team, they promised a refund for those fees if I still wanted my order, to which I agreed. Now, over three weeks later, my order has yet to arrive, and I have received no response from customer support.
I want to express my appreciation for the exceptional assistance I received from Vicky and the entire team. The hair color of my child’s figure was incorrect, but they quickly resolved the issue and replaced it with a new one. One suggestion for the service would be to provide a preview of the Lego figure once the picture is uploaded. This way, any necessary edits can be made before finalizing the order. Thank you very much for the prompt service and attention!
I ordered a flip book and a custom card at the beginning of December for Christmas gifts, and now we are just three days away from Christmas without any notifications from the company. It seems I won't receive them before the holiday as promised in their advertisement. Additionally, there is no contact option available on their website, so I can't even cancel my order if I wanted to.
I had some initial concerns when I purchased my picture music magnet because it didn’t match my order. Additionally, there was an extra item included that I hadn’t requested. However, after I reached out through the help section of the website, a representative named Vivian responded promptly. I felt reassured when I confirmed the details of my order, including the picture and the music. The unwanted item was removed, and my refund was processed swiftly. I appreciate the assistance and support from Vivian. I'm excited for the arrival of my unique gift. Thank you, Vivian!
This has been the most frustrating experience. I placed an order a month ago, and it still hasn't arrived. There has been no communication or assistance from anyone. I strongly advise against using this service; it's not worth your money.
I had concerns about my song choice. I reached out via email, not expecting a quick response, but was pleasantly surprised to hear back within the hour with helpful links to verify my choice. Fantastic service that I would highly recommend! 😊
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