Review Time
I had a dreadful experience. I received an email about shipping on December 1st, yet by December 11th, my package was still with the sender. After contacting them a week later, I was told it was escalated, but since then, I've received no updates.
I placed my order on November 20th and haven't received it yet. When I contacted customer service, they suggested checking with neighbors, despite tracking showing it was never out for delivery. They promised to investigate with the courier, but I haven't heard back in over a week. To make matters worse, they emailed me asking if I wanted to restock items I never received. I'm really unhappy and would like a refund.
This experience has been horrible from start to finish. I ordered £26.90 worth of products on November 16th, which arrived without issues. However, a subsequent order for £59.98 during a Black Friday deal faced delays, and despite daily tracking checks, no delivery was attempted. Eventually, I learned the shipment was damaged and being returned. I immediately emailed them for a replacement, only to be informed the Black Friday deal was no longer valid and that some items would be refunded. I requested alternatives since these were birthday gifts for my daughter, but they simply processed a refund without addressing my concerns. My daughter now has nothing, and their lack of customer support has been incredibly disappointing. I feel like they were happy to take my money during the sale but left me stranded when issues arose. I won't be ordering again.
Placed an order for a men’s gift set for my son for Christmas it showed the 3 items in the box on the website. Every single influencer that reviewed and pushed these products on social media all showed unboxing from a gift box. My order arrived in a flimsy brown envelope that is ripped, how can you give this for a gift? Contacted and the replies are blunt and unhelpfulUPDATE AFTER REPLY Have already contacted via email and still awaiting a reply, my name also isn’t Sean so don’t assume maybe read my name! SECOND UPDATEReceived an insult of a reply, total rip off of a company I’ll know in future to stay clear. Any company who things it’s ok to send toiletries in a flimsy brown envelope that arrives ripped to bit doesn’t deserve my business. Customer service agents would need retrained also!
I never ever write reviews but I genuinely am blown away by the experience i’ve had with Give Me’s customer service. I spent quite a substantial amount of money on their black friday sale (incredible sale!!). The large order was dispatched in a couple of days however yodel returned my package to give me. I contacted customer service to let them know and to ask if they could re send it once they’ve received the return.I had a message back the next day letting me know that a new order was on its way, i received a fresh order confirmation and tracking and I didn’t have to wait for my original parcel to be returned back to them. There was no fuss at all, it was fantastic.My package has arrived today and every item is in there including a free mystery bundle as I spent over a certain amount. The products in the bundle are full sized and incredible. I am a give me lover anyway but this has made them my favourite brand. I will be re ordering the items from the mystery bundle also as I’m in love already as they’re items i’d never usually order so it’s amazing to try.Thank you Give Me, you have made Christmas shopping incredibly stress free!10/10 incredible.
I ordered a Black Friday bundle .. TWICE. Both times it was lost and I never received it. I did get refunded eventually for the first one. The 2nd one I am literally being ignored by both GIVE ME COSMETICS (the irony is they have not “given me” anything) and Yodel. I’ve spent literally hours trying to get somewhere with this. The business chat agent on FACEBOOK clearly could not be bothered and just gave me pre written responses. Total waste of time!
4th order from give me cosmetics, not happy with delivery times every time takes nearly 2 weeks for delivery at first I thought it was the delivery company but turns out my orders dont get even gwt processed for nearly a week then its a long dispatch not ideal. Dont like the shampoo rangePositives the hair scents are amazing Be careful if buying for gifts to purchase at least 3 weeks before you need it !
The worse the customer service awful may as well talk to yourself as just goes round in a circle. product wasn't how it was advertised made my hair strip from colour and feel awful, i stated this which was asked for it to be returned once returned they refused refund as was slightly used which i stated now out of pocket and product although wouldn't used again but it's the principle as i've paid for it.
I cannot fault this company! Ordering was extremely straightforward and delivery was quick. I did have a problem of my own making, but Sam was quick to resolve the issue and put me on the right track. I’d like to thank Sam for being so patient and providing excellent, efficient, customer service and of course an excellent product! 😊
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