Review Time
Have been using Giveme cosmetics shampoo and conditioner for quite a while. Also use the heat defence spray, serum and hair repair,I bought some defence spray and serum whilst on offer, opened it yesterday after finishing my last one and the pumpisn’t working. Reported it today to be told it’s over the 30 days returns policy.I only opened it yesterday how was I meant to know it would be faulty?!! I’ve also bought my daughters gifts which haven’t been opened for Christmas as they too were on offer. What if they are faulty when they open them?!?Really disappointed with the customer service after being a loyal customer for a number of years.Update further email sent to confirm they would be sending a replacement heat defence spray have updated to 3 stars but feel the original response was unnecessary. I feel as a valued customer with no previous requests for faulty goods that this should have been taken into consideration straight away.
Missing most my order, emailed photos and stated if no response i will be starting a chargeback, to be told by the delightful woman to wait 72 hours for a response and because i mearly mentioned chargeback they couldnt assist me anymore. Surely as a company you want to resolve the issue before it even come to a chargeback but no basically told to go away the more i email the less likely i am to get a response. I havent got my money back or my missing items I've filled in the forms I've sent pictures and still nothing. Used give me for years too dont think I will be anymore
TERRIBLE CUSTOMER SERVICEI purchased a hair care gift set and when it arrived it didn’t have the full items that were described on box. I emailed customer services and kept receiving an automated service. I provided all the pics and details that they required and continued to receive emails saying I didn’t respond. I put comment on Facebook and they contacted me on Facebook straight away and just said they were out of stock and I wouldn’t receive the items missing. They said they would refund £3.30!! When I questioned this they said just to send it back. Terrible customer service!!!!
Order arrived with one set missing and i am being told that i need to contact police to investigate even though there was no damage to parcel received so it was never packedEdit to reply ***If you care to check your reply on Paypal you will see i was asked to contact police or governing body , this i will not do as the packaging was not damaged so nothing was taken afyer leaving your company.
Amazing hair products! I have wavy, frizzy hair and most the time I struggle to get a brush through it, my mum bought be the set for my birthday and wow! Hairbrush goes straight through it now no trouble, serum makes it super soft and heat protector does the job and smells great, we have just ordered another box set and will be ordering more for Christmas presents. No problem with website or delivery! Very happy.
Made an order on a Thursday by Monday afternoon was delivered, one of the gift box was without a product but contacted customer service, sent the relevant evidence that was requested and within the same day was sent the missing item. Great products, great customer service. Accidents and missing products happen so I wasn’t angry about this and I cannot fault how quickly and effectively my issue was resolved! Will 100% be ordering more.
If I could give no stars for this company then I would. Having just had a shocking & appalling experience with them. I would avoid at all costs. They care more about their profits than their customers.The Shampoo & Conditioner did the opposite to their claims on their packaging. Made my scalp dry & my hair greasy. Despite this, they have not allowed me to cancle or modify my subscription.Be aware of signing up to any subscriptions as they remove your rights to cancel at any point. Locking you in to a minimum 2 payment term. Regardless of whether you get on with their products or not & then refuse to offer you a more suitable alternative. No customer care what so ever. Just money grabbers. NEVER have I ever experienced this before. AVOID AVOID AVOID
Worst experience ever first time ordering from here for my daughter's birthday present when I have paid for it.and it has never been shipped and still no tracking number like they promised I complaint but all they care is the money not the customer
Absolutely terrible customer service. I ordered a bundle from them and it came in a cheap cardboard box with a large delivery label and not the presentation box I usually receive. This was for a present and without the box it will look cheap and tacky. After several emails they are refusing to send me a box.
Claim your business profile now and gain access to all features and respond to customer reviews.
plotpackers.com
needleandthread.com
dnacomplete.com
dentopol.com
rockabilia.com
tritonoutdoors.co.uk
futtymania.co.uk
buzzbingo.com
btrsports.co.uk
eversend.co