Review Time
Terrible. I ordered a air hose reel over 2 months ago. They changed original March ship date a few times. After talking to customer service rep the other day, I get the following email. I purchased it on their website for their published price. I have order confirmation email. Guess my only recourse is BBB.Here is their email:"This email is in regards to your order #22976310 which has been cancelled due to price discrepancy.If you have any further questions/concerns, please don't hesitate to contact us.Thank you,Melissa Sutari"They delivered the item after I opened an incident with the BBB
Why am I not surprised the reviews here are so bad. I purchased a very expensive floor scrubber from this company, only to have it never work properly and is now completely broken. It has been a month that I am dealing with customer service, call after call, no resolution and am still paying for the machine. Seriously they need to be out of business and as a business owner, I do not say that lightly.
We ordered over $1000.00 of weight bearing shelving, and 100% of the posts and shelves arrived bent so badly that none of it was useable. We were never notified of shipping or delivery dates. An 18-wheeler randomly showed up to deliver our small order. In addition, only 75% of the order was delivered, and the missing 25% was a mystery until we received a call from the freight company letting us know that they were cleaning out a storage area and found a partial pallet with our information on it. It was damaged as well. Poor quality, poor shipping practices, poor shipping partners. Poorly run company. Below Zero rating. Will NEVER use again.
Not great, tried returning items and they had me send the same info 4 times. Package arrived damaged by shipper and I have to bear the financial loss. Not cool, too many hoops, lack of continuity and communication. Probably will not use Global again.
Very disappointed! I am looking for some refrigerators and came across this vendor. I should have read reviews before ordering but you know when you see a good deal you want to jump. I ordered two convertible refrigerator/freezers at an excellent deal, I mean really excellent, too good to be true as it turns out. So I got the order confirmation, and then shortly after, I get a "sorry to inform you..." message about a "glitch" in the system that has resulted in the order being cancelled. They may have figured out the price point they sold the units because in checking the website today 3/2/2023, one of the units is almost 2 times more than I paid for both units. I spoke to customer service in an effort to re-order the items at the same price but "price is subject to change". So I still have a pending payment to the vendor in the bank and no chance of getting the product I ordered. They said that they will not charge me until the product ships, so I will have to wait to see if I need to file a dispute.UPDATE 3/19/2023.This update does not change my review, but adds to the problem. After 2 weeks of trying to resolve the issue speaking to multiple people, the issue was finally put to rest. We spoke to company representatives who said they would call us back, but never did. We "just missed" the employee who actually gave their name, several times stretching the process out longer. Finally, they offered a price that was still way beyond what the initial price we bought the products for. Their excuse was that it was an "error" except that the price I purchased the product for was on the website for several days and was only an "error" once we bought the product. This company was not willing to accept their mistake, because, "We need to make money". Understandable, but again, as with other reviews from other customers, they lost this customer for life. I don't care if they are advertising something the cheapest price, I will not buy from Global Industrial again. They'd likely have another "glitch" if the price was a good one anyway. Horrible experience. Stay away from this company.
Absolutely horrific.I am still awaiting an order made on January 11th 2023.At first there was a delay and the shipment was supposed to arrive on February 23rd. Now the new estimate says April 11th. Chat is limited to certain hours, but you don’t learn that till you actually start chatting. Email option doesn’t give you confirmation your inquiry went through. The only thing that happens quickly is charging your credit card. And nothing happens. STAY AWAY, these shady business is most likely engaging in some criminal activities.
I had really good services and availability with many orders that I placed with Global Industrial, I always deal with John Michalopoulos, great person to deal with, answer very quickly on emails, I had a problem with an industrial vacuum and he really took care of it at my satisfaction.I would recommend anyone to deal with Global Industrial especially with the service I get from John.
Order was damaged in shipment and never delivered. The customer service dept. is not one of the worst I have encountered, it is the worst I have ever encountered. At the end of 3 months of emails and phone calls, I received a $481 refund from a $591 order. Even though the shipment was damaged and returned to global without my ever seeing, I still get to pay for shipping.Avoid this company at all costs. Looking at the other reviews, "damaged shipment" seems to occur with amazing frequency, and magically the customers are all having issues getting their refunds. Astounding incompetence in customer service. Shady company.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
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