Review Time
Bad companyI ordered several items back in January, one item arrived broken. Contacted Global Industrial and received an email stating it would be replaced at no charge (which it should have). Fast forward to today (7 months) and many emails of ship dates that never came.an email saying to call that they a substitute. So, I do and was was told I would have to pay pay for the replacement since the replacement cost more. So I asked for a refund of the broken one. To be told probably not. Be careful of this company this is not the first encounter I've had with Global Industrial with extended delays in shipping even when there web sitse says there is plenty in stock. Their products are over priced for subpar products. Do your research there are better companies out there selling better products at the same prices.
Global Industrial had just what I needed a face shield and helmet. The picture showed both but I missed two things. 1. it can not be returned. 2, shield seperate. So when it arrived without a clear face shield I went to the online help. The operator located the shield and gave me the part number. When that arrived it was the wrong size. Another call and 15 minute hold they found the unpublished part. But it was no available. No refund for that either. It's like shopping a yard sale. Nothing is as it seems.
This company is a joke I called 3 times for a vac motor on the floor scrubber and was told I needed serial number so I called back.No sir the girl said just model number she said she can't find it in the computer.called a third time and they told me it was no longer made.I just got parts last month.
One star because there wasn’t a 0 star. I ordered 2 boxes of pain stoppers 10 months ago and was told it was on back order. After 3 months of waiting and not getting a response to emails I cancelled the order and had my debit card changed. I received the package today. June 24 2021. Never going to order anything from them again. Guaranteed!!!
Placed an order at 4:30 AM on a Saturday, and cancelled it within 15 minutes when I realized I ordered the wrong thing. They of course then tried to play hard ball and didn't want to cancel the order, despite being cancelled within 15 minutes, and being placed in the middle of the night on a weekend when nobody was working. They claimed they couldn't cancel it because it was being prepared for shipment already. Then I get an automated email from them stating that what I ordered is actually out of stock and is going to be delayed by a month. So I guess they lied about my order already being prepared for shipment. I messaged them again, and told them to cancel it since they didn't even have it in stock. I informed them if they still tried to send it, I would fight the charge. Well of course, when it came back in stock, they sent it anyways.After threatening to go to the BB, they finally took it serious and apologized, and eventually offered to refund my money, although they did try to blame it on me by claiming I didn't cancel it until after it had been shipped. However, when I got the refund, they didn't even refund the whole amount. They kept about 1/3 of the original charge. Horrible company to work with.
Shipping is a disaster with this company. Their own systems originate emails and texts with specific delivery information that has no basis in reality. Items never arrive and when inquiries are made--different stories from different customer service reps. I won't be back and wish I had checked reviews before placing an order with this company.
I should have read reviews prior to making a purchase from this company. I purchased a bike rack for our condo association. The bike rack was light and needed to be anchored. I had purchased anchors; however, there were no instructions for installation. I called customer service, was disconnected three times. When I was finally connected, the representative informed me that they sell many items and do not have anyone that is knowledgeable about specific products. I was then told that someone would call me within 72 hours. Unacceptable when you have everything laying out in your back yard and your time is limited. Furthermore, it would cost over $100.00 to return the item. NOT GOOD!
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
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