Review Time
The product was spot on BUT the service needs help doing the math. In October I ordered heavy duty plastic chain for our town’s cemetery and it was exceptional. Love it. Looks great. Met our expectations. However, I was supposed to receive a 10% discount as a new customer on the order. I have been doing battle for 1-1/2 months trying to get a $26.10 credit and they keep telling me I have already received it, which I have not. They have shown me 3 different statements with 3 different amounts, none of which is the correct amount. If and when you order anything, get it approved first before you pay or you may never see it again.
Carolyn is my contact at Global Industrial. I find the staff at Global courteous and efficient. Global has many items that are usually reasonably priced. The challenge with ordering from them is the lead time and/or shipping costs. Once you add these in they become less competitive.
I’ve seen some pretty negative reviews here and I’m sure it’s not unwarranted however my experience was nothing but positive. I ordered a replacement part for my Jet bandsaw and was hesitant at first from all the negative reviews. So I called Jet and when talking to Jet customer support they informed me that global stocks many of their replacement parts so I went ahead and ordered through them. Received the part well packaged just a few days. Fair price and many small items ship free (not something other part suppliers do, in fact, one supplier was charging $99 shipping for a $54 part, absurd!) Great seller in my opinion
Terrible customer service. We received a damaged commercial sized fridge from global and we were told global would pick it up for no charge. They never showed. I tried calling and they never got back to me. So, I had to email them and it was an entire month that I was going back and forth with customer service via email having to repeat myself with the order number, why I was emailing, etc, because it was a new person every time. Today, I was informed that the claim had been closed and I could dispose of the fridge myself. LOL, where am I supposed to dispose of a damaged commercial sized fridge?
June 01, 2022, ordered a Warn PullzAll Winch. The sales ad said "Units available. Order NOW!!!! A week later, advised by email that the order is out of stock and an estimated delivery date is sometime in October 2022. Might that be a classic Bait and Switch? We were not in a critical rush, and could have driven 30 miles to Northern Tool and driven home with the unit, however we wanted to be patient with Global while knowing that the commercial retail sector has issues with product and staffing. A day later, received another email that said a new date for delivery is now another date in October 2022. Which was OK with us.It is now nearly September 2022, and we inquired to confirm the delivery status via telephone call to Global, and spoke to Carolyn (I had problems understanding her however I hope that was her name.) She said the order was canceled on June 9, 2022 and we should not be upset because we were notified. I pulled up both emails from Global while she was on the line with me and their first email said delivery delayed until October and second said an updated delivery date is a date in October 2022. NOTHING ABOUT THE ORDER BEING CANCELED. Carolyn said that I 'should have clicked on the order status when I received the email and I would have clearly seen that the order was canceled'. I just got the order status in that email and intuitively did NOT search the finer print for a link to an 'order status' page.....I already had it!!!. The worst part is that Carolyn the script reader told me that any time she gets and order update, she would have known to click the order status. I wasted effort discussing the word 'intuitive' and the fact that the status was already provided without having to search out a link for a status. But she was right and I was wrong according to their policy. Prior to Carolyn answering my call, a recording said I could hang on and take the customer satisfaction survey. Surprise...I again waited and waited and the phone simply and automatically hung up.I was far from 'Karen / Kevin-like' and attempted to explain my position, however she was unable to veer from her script, except to offer her personal purchasing habits and how she definitely would have searched-out and clicked on the order status (even though the status is clearly provided within the body of the email). Northern Tool......here I come, albeit 3.5 months delayed. I don't expect I will do business with Global. Now that I searched out this complaint avenue, I see the overall ratings are far from stellar. Should have done my homework
I was concerned with all of the negative reviews, but just ordered a case of Akro-Mils storage bins with no issues. Fast, efficient and good communications. The price was significantly less than the competition but do be sure to figure in the shipping which can be quite high.
I purchased the Dock Fan to use on my new Outdoor Kitchen and Patio. The fan is great. It keeps me cool and it also is great for removing smoke from the patio. The shipping was fast and the price was was very good as well. I changed the color from the bright orange to a soft gray to match the the colors on my patio. I recommend this product.
I purchased five frosted glass white boards and three of them came defective and another was a slightly different color than the others. Customer service was a nightmare—each response was generic and from one of eight different representatives and every representative said they couldn’t refund because the courier couldn’t be charged for damage after five days (even though products were clearly defective from the factory and the courier shouldn’t be charged).Order from somewhere more expensive; it’s not worth any discount. I wasted a ton of time trying to resolve this with their customer service. In the end they sent two replacement boards but it took me months and MANY emails.I tried leaving a review on their website that included pictures, but the site didn't allow me to submit it on the two web browsers I tried. Very shady company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
explorewithus2k23.co.uk
skinbylight.com
playchordly.com
theflipsecrets.com
wetravel.com
thevegpatch.uk
thefreeholdcollective.co.uk
credee.com
raceways.net
thenervebrand.com