Review Time
I ordered four of an item that it turned out I only needed 3. But there is no phone number on the invoice, no phone number on the website, and the website was almost impossible to load. It kept telling me link was broken. When I finally got on their site it bragged about being a worldwide leader but customer service could not be found.
I've been purchasing from Global Industrial for a couple years but lately their customer service is in the dumps. Many times you're speaking to someone that English is a second language so their is a communication breakdown. And, then you wait for days to have an issue resolved. Two orders is a row were wrong. First one I was shorted 100/ea of an item, and the second one I was shipped the wrong item. Customer service is poor, and communication is lacking. It's time to move on to another provider.
Ordered and received a confirmation on an item sold by Global Industrial. Confirmation indicates the item will be delivered on or before Jan 5th (I understand the Covid issue may delay delivery). I called on the 7th as for the status of the delivery since I never received a tracking number. Spoke to “Angela” and she said the item was shipped and will call the warehouse for tracking info. She came back and said they are looking into it, and she will call with their findings. I haven’t heard back so I called latemorning of the 8th and was now told the order was canceled. Wow! First it’s shipped, now it’s canceled. Not one phone call or E-mail prior to my inquiry of the delivery status letting me know that they canceled it! Obviously this company is so big that this customer treatment is insignificant. I guess there are plenty of fulfilled orders that this “cancel and screw’em” attitude is just a drop in the bucket.
Horrible customer service. I called to report a damaged part was delivered on 4th Jan 2021. Explained to the agent on the phone what was going on and she kept talking on top of what I was saying, constantly harassing stating that the part came without damage and that I have to send a proof of the damaged for the replacement. She didn't trust my words. It was HORRIBLE! I would never buy again from GI
Ordered metal cabinets that came in defective. Called several times and the complaint was never recorded. Called again and explained the reason for my call again and the girl said ok...and preceeded to place me on hold with no intention of coming back to the line. That way I couldn't report her for her actions or take the review at the end of the call. I called the line again with another phone while still on hold and someone else picked up and gave me a report on the order. I have yet to see how this will fully end. I dont have a good feeling working with a company who allows that kind of behavior out of their employees...
I ordered 5 wooden cabinets for my office. The picture clearly shows them with doors. When they arrived, no doors. The doors are extra. I called them and was told that the description states the doors can be purchased separately. It says glass doors can be purchased separatley. I told them it was very misleading to have it pictured with doors and not have under the image 'DOORS NOT INCLUDED". The customer service rep agreed and said, "thats the marketing team." So I ordered the doors for it. They offered to make things right by giving me a dsicount... 44 cents off an $800 order. Having already been burned by them once, when ordering the doors I asked if they came with hardware, they sales representative had the nerve to say, "well they are pictured with hardware, so, yeah..." The cabinets were PICTURED with DOORS!!!! I finally got everything, but it cost much more than I thought and their customer service is atrocious. Buyer beware!!!
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
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