Review Time
THEEE WORST COMPANY EVER‼️‼️‼️‼️ WARNING DO NOT BUY FROM THEM, YOU WILL REGRET IT AS I DID. 14 days later no delivery, no answers, rude agents. the worst experience EVER‼️‼️ we won’t even get into their sneaky tactics of advertising one price and jack it up almost $200 more after entering your zipcode. DO NOT FALL VICTIM
Horrible company. Never responds and constantly lie about shipping. Ordered a fridge and was told it would be delivered no later than DEC 7th. On DEC 9th they said I wouldn't receive the fridge until January 6th!!!!!Spend the extra money buying from a trusted vendor.
I placed an order for an item that in their website said "In Stock" expecting shipment to occur that same day as their website claimed. I received a confirmation email that said expected delivery date was 30 days later. Since I needed the item immediately I cancelled the order on their website as provided for and ordered from another source which was able to deliver in 2 days. Global went ahead and shipped my order to me the next day, and it was received 5 days later. I returned the order with documentation asking for a full refund including the shipping costs since I cancelled the order the day before they shipped it. It has now been 30 days since I returned the order and I have received nothing.
I can't even rate these shelves because I never got them, even after THREE attempts. This company has been a nightmare to work with from the very beginning, including the promotional "get 5% off" email I received. No promo code to apply to your checkout, spoke to the customer service online and they assured me the 5% would be applied once I purchased. That didn't happen. Spoke with them again and they said they'd put it in as a refund. That didn't happen. Spoke to them again and they said "so you're claiming you were told you'd get a discount?" and made me forward the email to them to prove it. Still never got it. The original shipment never arrived. They said it was "lost with the carrier." The second shipment barely arrived. I literally got bits and pieces plastic wrapped to a pallet. Couldn't even put 1 unit together because of missing so many pieces. Called THREE MORE TIMES to get it resolved before finally demanding a refund. BEWARE OF THIS COMPANY.
Shipment not as advertised. Said I was to have it on the 4th and didn't receive the shipment. Was told I needed to call and schedule the delivery date and time. Now I will not get my shipment until sometime next week. Will never do business with this company again.
Seems their customer service is in India so the right hand does not know what the left is doing. I sent them all the info and pics about the wrong items they sent me. Still have not received the right product. My fault maybe as I did not read the reviews first . If I had I would never of placed an order.
If we could give you NEGATIVE stars, we would.Online states, ships same day, We ordered on a Tuesday, the tracking shows that the label was created a mere 3 hours later and was on its way. We paid for 2nd day air. We received an Email that it had been shipped, at that arrival date would be Thursday, 2 days later. Here we are, still no product has arrived, reached out for a refund on the difference, since they did not fulfill their duties as they said they could. They tried to blame it on us, stating that we ordered too late in the day, and that Friday would then be considered 2nd day. This is false. Every note I read said it would be a Thursday delivery. Very disappointing, and we will no longer be ordering from these guys. Terrible customer service, They have messed up a pretty large job we have with the Federal Gov.
In my opinion, this company appears to have basic order processing problems. I just finished my second long Chat with their Customer Service rep since July. I tried to order six plastic boxes - good price - easy ordering. On July 1, I ordered the boxes. After a month of not hearing anything, I went to the site to check my order. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. My order still showed a delivery date in one place on my web page of their site and "cancelled" at the same time on another part of Global Industrial's site for my account. It seems, orders are automatically canceled if an item is out-of-stock.I placed another order on Aug 27. It showed a delivery date of Sept 28. I went to the web site again. Same thing happened. After chatting with a rep, I decided to rate the company here. I rarely complain on the Internet, but this has been a frustrating experience. My back ground is Industrial Engineering with specialties in Inventory Control and Forecasting. Order fulfillment, backordering, etc. are basic Inventory Control components. These appear to need work at Global Industrial. Unfortunately, based upon my experiences, I can't recommend this company, especially if you're in a hurry. Customer communications have been poor. Rather than reordering and rescheduling a new delivery date, they simply canceled my orders (when out of stock) automatically, leaving me hanging.So, here I am in time, still wanting the boxes I ordered, but realizing I'll have to get them at some other company.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
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