Review Time
Its not even 1 star it is like -100 stars. Horrible scam! Glovo is a terrible scam. Please do not use this app. You will lose both your money and your order. Customer support is completely useless — they simply say there is nothing they can do, and you are left without a refund or your items. Stay away.
Its not even 1 star it is like -100 stars. Horrible scam! Glovo is a terrible scam. Please do not use this app. You will lose both your money and your order. Customer support is completely useless — they simply say there is nothing they can do, and you are left without a refund or your items. Stay away.
The rating is zero. I have used glovo for years and it was a good solid options, but in the last months, probably after their legal issues and merge with delivery hero, they have gone downhill. The worse part is they take no ownership for mistakes, drivers take forever and deliver cold damaged food, no one takes responsibility, you cancel an order after 60 minutes waiting for it ro even be picked and they charge you anyway, and the last awful experience was the driver brought the wrong product and the customer service answer was I had to go exchange it myself, that I could find the address of the store in the web.. I couldnt believe my eyes. Lastly, they have no control over people renting their account and you constantly get drivers that do not match the app, this is serious security issue, we had a driver ask for the bathroom, another one asked if we could give him food, and in both cases they got upset and threaten us, glovo support couldnt care less about our report. I am not sure if they are just trying to get people to close their accounts so they can justify closing their Barcelona business, but this is just shameful and definitely worth a formal claim at the consumer office.
We made a food order around 19:30, our expected delivery time was 20:05 but this kept changing due to the rider stopping and going in the wrong direction which we could see via the app. We contacted him various times and he said he was on the way. Around 20:45 we got a notification saying that the food had been delivered but it NEVER ARRIVED. We have contacted customer support but they are unable to refund our money. Now we need to make a formal complaint. TOTALLY HANGRY right now. Will never use Glovo again.
I have used the app quite a few times and had the odd item missing but nothing serious. So my address is in the app and drivers should have no issue finding my home, but what happened recently is beyond all words. I ordered from glovo but the food was never delivered. Glovo is refusing to take responsibility and refuses to refund me or at least make my food show up
Agent was anything but not helpful.She ended the chat before I was able to reply with my decision to return the product or proceed with refund.She didn’t want to proceed to refund me since the product delivered was wrong. She said that the store didn’t responding but that’s no problem, I should just go there and ask for a refund.. no assistance and takes a long time to reply.
Never delivered order after trying to communicate with the driver for 30 minutes (driver was not even moving), marked as "not at home", and charged the full amount for the order. Support is denying the refund and keep closing chats. Submitting chargeback claim to the bank and complaint to the Spanish Consumer Protection. Encouraging everyone to do that if your money is stolen this way, it takes minutes. I am user of Uber Eats, Deliveroo (500 orders), Wolt (1000 orders) - never ever had the situation like this with them. Only had 2 cases in years out of hundreds of orders, when the food was not delivered and received the refund without any hesitation. It looks like they are not complying with the basic consumer protection laws.
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Glovo is a Spanish start-up founded in Barcelona in 2015.
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