gls-france.com

3.5
3.5 Based on 10.3K reviews

GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent....

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Average Rating

3.5

/
5

10.3K Reviews

5 Star
58%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
34%

Filtered Reviews

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Review Time

OS60
Very happy with claim handling.

5
Date of experience: Jun 06, 2019
Rei Rodriguez
Very happy with claim handling.

5
Date of experience: Jun 06, 2019
Montgomery
Frustrating experience

Frustrating experience. Avoid at all costs.Had a breakdown this morning. AA technician diagnosed the fault as a faulty accelerator pedal sensor. Spoke to the AA warranty team, they nominated 3 garages. Halfords said the AA have a habit of not authorising legitimate repair and will place faults down to wear and tear. So they have a diagnostic fee of £60 per hour, and in the event the claim.is declined I would need to pay.The other 2 garages nominated by the AA went in to great detail about the warranties being with 2 separate company's (not the AA), not being worth the paper they written on and that there would be a charge.. which in turn could be more then the cost of repair.I rang 2 different Vauxhall dealers whom said they don't want anything to do with the AA.I rang the AA. I told them when I was sold the cover I was informed over the phone of no additional charges. They explained there technicians don't have specialist equipment, even though I was informed they do. I was basically told to get lost. When the garages the AA nominate for repair warn you about the AA poor service .. U know you've wasted your money.

1
Date of experience: Jun 06, 2019
Rudolph
Been trying now for 5 weeks!

Been trying now for 5 weeks to get my car in a garage to be repaired. AA Warranty have put me onto 5 garages, ALL of which will NOT even entertain doing any work for AA Warranty, now as a final option they tell me that they only have 1 more option and I will have to pay for any work upfront. I must have spent 3-4 hours on the phone now trying to get this sorted. AA Warranty tell me to NOT drive my car yet can't get it in anywhere to be fixed! I've even been told sorry we don't have anyone who can deal with Audi, so why exactly did AA Warranty take money from the dealership I bought the car from to warranty an Audi? Now awaiting response from formal complaint but still 5 weeks on, my car hasn't been near a garage and still riddled with faults. I'm now been told that they have 1 more option but I have to PAY UPFRONT!? Not acceptable at all. Would not recommend AA Warranty at this stage. Will amend review depending on the outcome following complaint response.UPDATE - AA Warranty now agreed to pay garage directly, and garage accepted car in on Monday for diagnosis of the faults. Will update review on final outcome.

1
Date of experience: Jun 05, 2019
Mandy H.
Been trying now for 5 weeks!

Been trying now for 5 weeks to get my car in a garage to be repaired. AA Warranty have put me onto 5 garages, ALL of which will NOT even entertain doing any work for AA Warranty, now as a final option they tell me that they only have 1 more option and I will have to pay for any work upfront. I must have spent 3-4 hours on the phone now trying to get this sorted. AA Warranty tell me to NOT drive my car yet can't get it in anywhere to be fixed! I've even been told sorry we don't have anyone who can deal with Audi, so why exactly did AA Warranty take money from the dealership I bought the car from to warranty an Audi? Now awaiting response from formal complaint but still 5 weeks on, my car hasn't been near a garage and still riddled with faults. I'm now been told that they have 1 more option but I have to PAY UPFRONT!? Not acceptable at all. Would not recommend AA Warranty at this stage. Will amend review depending on the outcome following complaint response.UPDATE - AA Warranty now agreed to pay garage directly, and garage accepted car in on Monday for diagnosis of the faults. Will update review on final outcome.

1
Date of experience: Jun 05, 2019
JR62
perfect

5 star quality

5
Date of experience: May 30, 2019
Adrian Ramos
perfect

5 star quality

5
Date of experience: May 30, 2019
Alistair L.
I had a a claim refused due to wear and…

I had a a claim refused due to wear and tear. A major engine component malfunctioned. The car was just over 3 years old. The claim was rejected and the following clause in the contract pointed out to me in their rejection letter. ""Breakdown means the sudden and unforeseen failure of a component arising from any permanent mechanical or electrical defect, (for a reason other than the wear and tear, normal deterioration or negligence) before normal operation can resumed"". I took the contract to a solicitor and he confirmed the clause means all claims can be rejected on wear and tear grounds and so the warranty was useless. After what happened to me I'd urge anyone out there with said warranty to ask for your money back. It's worthless. My repair bill was considerable.

1
Date of experience: May 24, 2019
Matthias Foster
I had a a claim refused due to wear and…

I had a a claim refused due to wear and tear. A major engine component malfunctioned. The car was just over 3 years old. The claim was rejected and the following clause in the contract pointed out to me in their rejection letter. ""Breakdown means the sudden and unforeseen failure of a component arising from any permanent mechanical or electrical defect, (for a reason other than the wear and tear, normal deterioration or negligence) before normal operation can resumed"". I took the contract to a solicitor and he confirmed the clause means all claims can be rejected on wear and tear grounds and so the warranty was useless. After what happened to me I'd urge anyone out there with said warranty to ask for your money back. It's worthless. My repair bill was considerable.

1
Date of experience: May 24, 2019
Laurence
AA Warranty ..Excellent

I took my car in for a recall to Mazda. I had noticed a brake issue and although the car was only one month out of warranty they wouldn’t do a goodwill repair. I called the AA they offered ‘their’ garage or I could use the Franchise. They approved the repair in only a few hours and the car was repaired using OE parts. AA Warranty exceeded my expectations

5
Date of experience: May 23, 2019

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Business Details

  • GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.

  • language https://o211375.ingest.sentry.io/5826609

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