Review Time
Trust is key. Trust is based on actions not promises. AA Warranty can be trusted. Professionalism is how it's delivered. Within 5 mins I felt I had been heard and understood and appropriate actions taken. What more would you want from a warranty. Well done AA you continue to prove you are the first choice for vehicle emergencies.
i bought as advertised the AA gold standard warranty from Holbury Garage saying that the clutch was covered and other mechanical breakdown.I got an amber light called AA and they told me to go to an AA approved garage AJ lawrence. I had to wait 5 days to drop off the car. It took 2 days for the AA to get back to me. the initial readout from the car computer said mechanical failure with clutch anfd fly wheel. they wanted me to authorise the gearbox removal to investigate the claim. the garage mechanic seemed to be in cahoots as he was talking about my 4 series bmw towing caravans causing damage even though my car is only 4 years old and under 80k and been no where near a caravan. now after a further 5 days they refuse to pay out the claim saying wear and tear based on dark photographs. ive shown it independent mechanics who disagree and think its mechanical. now even to put my car back together i will have to pay £330 and will need to take it a reputable garage to repair a fault that should be covered by the warranty, as falsley advertised. if the advertised we only cover clutches in extreme cases. or indicated they werent going to pay out as they usually dont. then the investigation cost would not have occured. The fraud and deception of selling a warranty that actually doesnt work and then getting extortionate investigation fees off me. they seem specialist in not paying valid claims
I found the people efficient and helpful but was a little disappointed that they could not cover the entire cost of the work because they said that as my car comes under prestigeand the garages which are prestige have high labour costs. They were helpful in finding another garage and covered most of the costs.
If I could give no stars I would- Stay away from this company.Do not buy from HP-Customer Service awful. I bought a laptop and after using it for 2 days they technical support say the battery is faulty. I have spoken to the HP customer relations team that took from 7 feb 19 to 15 march 19 to get back to me with an answer to my issue with the faulty laptop they sold me. Even though I have been contacting them on a daily basis as I need the laptop for work and due to it being faulty I have not been able to work this length of time. I have contacted them via the phone, whats app technical team (that I spent all morning to find out what the issue was with the laptop)and also emailed constantly. They have now said that I will not be getting a replacement or refund due to me not contacting them within 30 days of purchasing the laptop but a repair/refurbishment to the laptop of which I do not think is fair as stated before I paid for a brand new very expensive laptop that I would have expected to last me at least 4 years without any faults, I could have paid a lot less for a repaired/refurbished laptop had I wanted a refurbished laptop. I purchased the laptop on 4th JAN 19- it was ordered to my Son's address, it was delivered to my Son's neighbour on 4th Jan 19, my Son collected it from his Neighbour on 9th Jan 19 as he was away from home for a week. I complained to HP 1st on 6th Feb 19. I made the point to them that because it was bought online that infact the 30 days would start after I had received the item Under Consumer Contract Regulations. (Consumer rights Act 2015). HP customer relations totally disagreed and said they are keeping the timeline of the 30 days from purchasing the item. Which is unfair as how would I know if the item was defective if I had not received it and so unable to use it? It is also unfair because the laptop was faulty and so the Sale of Goods Act should apply, which says that the product should be as described, fit for purpose and of reasonable quality. Last a reasonable length of time and that the key, if nebulous, time limit.a reasonable length of time that the laptop should last. I have evidence of all calls, emails and whats app.
If I could give no stars I would- Stay away from this company.Do not buy from HP-Customer Service awful. I bought a laptop and after using it for 2 days they technical support say the battery is faulty. I have spoken to the HP customer relations team that took from 7 feb 19 to 15 march 19 to get back to me with an answer to my issue with the faulty laptop they sold me. Even though I have been contacting them on a daily basis as I need the laptop for work and due to it being faulty I have not been able to work this length of time. I have contacted them via the phone, whats app technical team (that I spent all morning to find out what the issue was with the laptop)and also emailed constantly. They have now said that I will not be getting a replacement or refund due to me not contacting them within 30 days of purchasing the laptop but a repair/refurbishment to the laptop of which I do not think is fair as stated before I paid for a brand new very expensive laptop that I would have expected to last me at least 4 years without any faults, I could have paid a lot less for a repaired/refurbished laptop had I wanted a refurbished laptop. I purchased the laptop on 4th JAN 19- it was ordered to my Son's address, it was delivered to my Son's neighbour on 4th Jan 19, my Son collected it from his Neighbour on 9th Jan 19 as he was away from home for a week. I complained to HP 1st on 6th Feb 19. I made the point to them that because it was bought online that infact the 30 days would start after I had received the item Under Consumer Contract Regulations. (Consumer rights Act 2015). HP customer relations totally disagreed and said they are keeping the timeline of the 30 days from purchasing the item. Which is unfair as how would I know if the item was defective if I had not received it and so unable to use it? It is also unfair because the laptop was faulty and so the Sale of Goods Act should apply, which says that the product should be as described, fit for purpose and of reasonable quality. Last a reasonable length of time and that the key, if nebulous, time limit.a reasonable length of time that the laptop should last. I have evidence of all calls, emails and whats app.
We have the parts and labour cover and the full recover package (most expensive option AA has). Had an issue with locking / door lock not working so called them out - they sent a local recover driver rather than AA out to attend who did not try to fix it - and didn't know what to do on the parts and labour cover. Phoned up today and they said the mechanical door lock is not covered on the parts and repair. If you are looking for this sort of cover I would have expected not to have these weasly terms and conditions and just cover things that fail that's what I paid the extra money for. Needless to say I won't be renewing and if you are looking for this cover I would definitely look at cheaper options that are around as the cover is not what I was expecting.
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
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