Review Time
Initially refused claim, but after persisting and pushing they've paid for the repairs.The entire process took almost 2 months and 2 different garages. I was without a car for almost 2 months, which was not good. I rented a car which cost me a fortune. I received 2 parking tickets through the post while it was at the garage, which, again, was stressful. I believe the garage check the issue quickly and then pass the info over to AA warranty. But AA warranty twiddle their thumbs figuring out a cheaper way to fix it, so the issue sits with AA warranty for a long period of time.I've bought AA warranty previously, but never once made a claim until now. I believe "wear and tear" excuse is used A LOT, especially if the repair is potentially expensive.It was stressful but it was all done in the end. The people I spoke to at AA warranty were polite and helpful, including the team leader/manager that initially contacted me after I left this review.
This company is an absolute scam! Don’t bother taking any warranty with these people I have made 2 claims and both have been rejected for no legit reason! The 128 point safety checks they are supposed to carry out when you buy a car from a garage is an absolute lie I am currently in the process of taking this company to court they are that bad!
Do not be fooled. An AA Warranty is not from the AA. There are two sub companies underneath paying to use the AA's name. I have just made a claim after buying a car - 1 month in and there's a clear fault with a component in the suspension. They say it isn't covered because it is wear and tear. The description they give covers every kind of fault i.e. they could use the excuse they used for me on anyone (and they charge you for that investigation to say the car has a fault too!) . Don't be fooled - an AA warranty adds no value to your purchase - it gives a false sense of security.
Do not take out AA Warranty for your car. I made the mistake of doing this. Basically My vehicle is under warranty by AA which I had bought when I purchased my car. My car broke down in the first week of January 2019 therefore I contacted the warranty claims department and gave them all the necessary details and was reassured that it would be covered under warranty. They told me to take my car to an approved garage in slough, however that garage was permanently closed. Then I was told to take my car to another approved garage halfords auto centre in slough. After my car was there for one day I received a call saying they are unable to connect to the ECU of my car. Then I was advised to take it to another approved garage in hayes. I was advised by the mechanic in hayes that he would not be able to even check if it's the ECU and he then told me to take it to a Vauxhall main dealer. I then contacted AA warranty, the advisor told me to take it to advanced Vauxhall in slough. We towed the vehicle there, paid £384 for diagnostic checks but still no one could repair the car. Again, I contacted AA warranty and the advisor said take it to hayes autos an approved garage, the same garage that even refused to check the ECU. The vehicle was taken there and they had the ECU checked independently and their report showed that the ECU was fine!!I was then told by them that the car has to be towed back to Vauxhall garage in slough for a software code. So on 13th March my car was towed back to them.Now after doing their diagnostic checks again they are still saying they need to change the ECU. So we are back to square one. The car has been going back and forth since January which is very frustrating. I would like to complain about the service I have received from AA warranty and its approved garages. I have made hundreds of phone calls spoke to so many advisers and always requested to get an update at least. I regret to say I have never had any updates whatsoever even after being promised phone calls. This is by each and every advisor I have spoken to so it's not that there is a few people who lack the ability to handle customers in the correct way. Surely, they should not give false messages to customers saying yes we will update you. I feel this is un acceptable way of dealing with customers. I have had to chase around all these garages and AA warranty which I shouldn't have to do at all. I have been without my car since January and the car hasn't even begun to get repaired. I've never heard of anything like this in the UK. I never thought that making a claim under a warranty which I have paid for would be this complicating and this slow. Nearly 4 months since I put in my claim and I haven't got my car back. This company is very quick to get you to buy their warranty but so slow in providing services. Beware of this unprofessional and useless company.
Absolute waste of time and money.Car engine failure, diagnosed by 2 garages but still not enough to prove engine damage!!. Meanwhile 4 weeks of being unable to get to work as no car, each time having chase the warranty company for updates, sitting on hold for 15 mins at a time trying to get hold of motorway direct. A non mechanical minded Female having to liaise with garage about a subject they have no idea about. Stress to the extreme causing time off work, honest opinion I would just save your money for a rainy day and not bother with this useless policy. Atleast you can get your car fixed promptly without wasting your time and energy, anything to avoid paying out it seems with warranty. AA is not the prestige brand you can tryst. Save your money and your energy
So I spent £500 to get this warranty when I bought my car as it had high mileage and didn’t want to worry about any problems. AVOID THIS SCAM My water pump suddenly went and I called the service team straight away and double checked it was covered, they confirmed that it was and I took it to the garage and left it with them. The following day I had a call from the garage saying that the aa had refused to repair it. I then had to chase them up to see why and they have said due to high mileage it is classified as wear and tear! I checked everything with the aa before I went out my way to the garage to prevent any issues like this and I was reassured it would all be covered. What is the point in this if you don’t pay out? Why did you sell me this in the first place if the mileage is too high to claim on it? your garage have told me it’s going to cost me £380 to fix it yet my local garage can do it for £240. BUY YOUR WARRANTY ELSEWHERE
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
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