Review Time
Grace was super helpful with the latest Thailand enquiry, big group of 6 and was able to get an amazing price over £2/3k cheaper than any other operator. I use Gold Medal regularly cause they're always so knowledgeable and helpful. Super friendly and genuinely willing to help get the customer the best deal.
Just want to give a big shout out to Chris AKA Luke for being absolutely amazing when it comes to securing bookings! He is always on it, super helpful, and never hesitates to help, your hard work and positive attitude makes such a difference — we’d be lost without you Thanks for everything you do
James from Cruise Plus was exceptional. He spent the time going back and forth with multiple options. He was extremely thorough and made sure we had all the information. He called me back straight away when requested and make the booking process seamless. I will use him from now on & I have booked multiple times via Gold Medal, Cruise Plus & Incredible Journeys. Always exceptional service and incredible knowledgable.
Gold Medal travel was supposed to book a through ticket to JFK from BHX via Dublin. I arrived at BHX 3 1/2 before my flight. I was told by Aer Lingus that the flight was only booked to Dublin. In Dublin I would have to check in again for my flight from Dublin to JFK. It was early Sunday morning so I got on the 8.10 flight. Arrived in Dublin had to grab my case and check in with American Airlines as advised by the person in BXH. Went to American Airlines in Dublin who informed I need to check in with Aer Lingus. By the time I had got to Aer Lingus my flight had closed. I only less than 2 hours to grab my bag and check in again in Dublin. Because Gold Medal had made an error in the booking I had to wait for them to rectify their mistake and rebook a later flight which didn’t leave u til 16.55. The next day I contacted Millingtons to explain the situation. They contacted Gold Medal about my return flight. Gold medal had to have the return ticket reissued. Therefore although they don’t admit it they made a mistake and refuse to give me any expense incurred due to their error Yes I do want Gold Medal to contact Millingtons again.
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At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.
As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.
We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.
We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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