Review Time
Zero stars and that's being nice. We booked with Gold Medal, via the Co-Op, and they have promised to refund part of our holiday due to us having to move hotels due to a disgusting hotel we had in International Drive, Florida. It's been 3 months now and we have not received a single penny. They were refunded the same day as we left so I just don't really understand what we are waiting for!? Do not use this company if they are in anyway connected to your holiday. **Refund now received after putting this review up yesterday. What a coincidence!**
Made a great booking for a family, fly and cruise. Required 4 cabins. Quote came through from Chloe very efficiently. Clients pleased with quote but had concerns over where cabins would be and distance between them. Chloe worked hard and made changes. All parties extremely happy and quote / booking all complete in rapid time. Chloe was great with communication, patience and knowledge.
Having just had my first experience with Jon Perry at Pure Luxury, I cannot recommend him enough. He took his time with my enquiry ensuring that we ticked as many boxes as possible for my very specific clients. Jon has been quick to respond, professional and a pleasure to deal with. I look forward to working with him again soon!
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At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.
As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.
We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.
We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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