goldmedal.co.uk

4.4
4.4 Based on 81 reviews

At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years. As a trade-only tour operator our holidays are only available to book through a local trave...

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Average Rating

4.4

/
5

81 Reviews

5 Star
84%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
15%

Filtered Reviews

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Review Time

AP45
Disappointing tour

This was the travel agent used by eshores to arrange our tour in Sri Lanka. The tour didn't meet our expectations at all. Disappointed experience.

1
Date of experience: Feb 11, 2025
Colin
Excellent service from Heather at Pure…

Excellent service from Heather at Pure Luxury, who went above and beyond to assist with my clients booking to Bali and Australia.

5
Date of experience: Jan 19, 2025
Dave C.
Samantha was amazing confirming my…

Samantha was amazing confirming my lovely big Dubai booking on a Sunday afternoon when she should have logged off hours before. Thank you so much

5
Date of experience: Jan 05, 2025
Kay Sanders
Money was stolen from me

Money was stolen from me, over 700Eur. no confirmation no booking details.Scamers!!!

1
Date of experience: Jan 02, 2025
IkkeBetalt
Lindsay served me today very helpful

Very helpful staff served by lindsay today

5
Date of experience: Dec 08, 2024
RH63
Booked ticket to Pakistan and when we…

Booked ticket to Pakistan and when we went to the airport no bookings had been made on our name. Paid in full and down £2.6k no help from the company, reported to the police.

1
Date of experience: Oct 22, 2024
Brynlee P.
Gold Medal have promised a refund?!

Zero stars and that's being nice. We booked with Gold Medal, via the Co-Op, and they have promised to refund part of our holiday due to us having to move hotels due to a disgusting hotel we had in International Drive, Florida. It's been 3 months now and we have not received a single penny. They were refunded the same day as we left so I just don't really understand what we are waiting for!? Do not use this company if they are in anyway connected to your holiday. **Refund now received after putting this review up yesterday. What a coincidence!**

1
Date of experience: Oct 14, 2024
HL13
Great service and support with clients…

Great service and support with clients booking, lots of different options and lots of patience. Many thanks

5
Date of experience: Oct 01, 2024
Armand Adams
A happy family

Made a great booking for a family, fly and cruise. Required 4 cabins. Quote came through from Chloe very efficiently. Clients pleased with quote but had concerns over where cabins would be and distance between them. Chloe worked hard and made changes. All parties extremely happy and quote / booking all complete in rapid time. Chloe was great with communication, patience and knowledge.

5
Date of experience: Sep 26, 2024
Joanna Kelly
Fantastic service

Having just had my first experience with Jon Perry at Pure Luxury, I cannot recommend him enough. He took his time with my enquiry ensuring that we ticked as many boxes as possible for my very specific clients. Jon has been quick to respond, professional and a pleasure to deal with. I look forward to working with him again soon!

5
Date of experience: Sep 13, 2024

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Business Details

  • At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.

    As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.

    We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.

    We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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  • language https://goldmedal.co.uk

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