goldmedal.co.uk

4.4
4.4 Based on 81 reviews

At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years. As a trade-only tour operator our holidays are only available to book through a local trave...

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Average Rating

4.4

/
5

81 Reviews

5 Star
84%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
15%

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deb rawson
Poor service

We spent a lot of money for my husbands retirement holiday a safari and onwards It’s fair to say we didn’t have the relaxing time we thought Cancelled flights hotels cancelled even though we had a voucher and we had to pay at the resort so paid twice!!!We are now in November after my husband complained for the dire customer service……. Nothing back they don’t care…….. wouldn’t book again this is our experience!!! Disgraceful customer service

1
Date of experience: Sep 25, 2025
Linus Johnson
Very competitive travel company

Very competitive travel company. I was amazed at how competitive they were and still everything has gone as planned. Tour of Sri Lanka was wonderful, met at airport by driver/guide all hotels wonderful. Move onto Maldives perfect and final leg in Dubai perfect. Thank you

5
Date of experience: Jul 27, 2025
Frida S.
CRUISE PLUS

I spoke to Warren at Cruise Plus regarding an Arctic Expedition cruise of which I had very little experience on. As he was about to embark on an Arctic cruise himself he was very knowledgeable and super helpful with securing this booking at the right price.

5
Date of experience: Jul 22, 2025
Elliot Blair
Shahina was absolutely amazing

Shahina was absolutely amazing with the Florida booking i made with her. She had so much patience. Thank you again.

5
Date of experience: Jul 19, 2025
Richard C.
Excellent customer servicec

Long story short, we had a large group looking to book Mexico. We've been back and forth with other agents and Rachel M was extremely helpful, answered all our questions (we had lots!).She was so patient with us especially as we had complicated names and different room types needing booked. Thank you so much Courtney

5
Date of experience: Jul 01, 2025
Att0m_PvP
10 stars if I could

Staff at Gold Medal are always fast and friendly, booked a holiday with Megan and Georgina at the Australasia team and they were fantastic, went through every detail and made the booking process nice and easy.

5
Date of experience: Jun 28, 2025
Charlene M.
great service

Great dealing with Heather, best price too :)

5
Date of experience: Jun 25, 2025
Kaelan is great with his knowledge and…

Kaelan is great with his knowledge and helped me book one of our customers on a lovely Japan itinerary and was always happy to help and find the best deal he could, thank you for you patience and time.Canvey island TUI

5
Date of experience: Jun 09, 2025
LK26
Disney and universal twin stay.

Nicola at gold medal was fantastic at booking this twin destination disney holiday very patient and very informative during the booking process.

5
Date of experience: Jun 08, 2025
Colman P.
Recently done a booking with yourselves…

Recently done a booking with yourselves and every person I spoke to was so incredibly helpful. Every question I asked was promptly answered and I felt like I got the best service possible. Thank you!

5
Date of experience: Jun 05, 2025

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Business Details

  • At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.

    As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.

    We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.

    We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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  • language https://goldmedal.co.uk

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