Review Time
It is a total waste of time trying to get any answers from "Customer Service". Their rewards and membership benefits are difficult enough to navigate, through all the hoops and conditions you need to do to use their coupons and rewards. But even when following their conditions for a promotion, you don't receive the promised reward. I have called CS 4 times now over the past week for the missing reward, and I have been told 4 different stories/promises. The non-US agents will not transfer you to a manager. There is no way I have found to email them about the issue, to get a documentation trail. There is no option to leave a survey for them about your experience. They know their customer service is terrible, and they just don't care.
I made the mistake of buying a GolfPass for the second time. However, soon afterwards I found myself battling the GolfNow call center for a refund because none of the benefits they promise are usable. I get an error any time I try and book a discounted tee time or try to use a tee time credit. Even when trying to book a regular tee time, I’ll get an error message saying that the tee time is no longer available. Meanwhile, someone else in the room who has golf now and does not have golf pass is able to make a reservation for the same time without any trouble. I’ve deleted and reinstalled the app, I’ve tried using the desktop, I’ve called - It just doesn’t work and they’re a pain to get a refund from. They initially refused to refund my golf pass membership but I asked for a supervisor and they were able to finally give me a refund after 2 calls and 30 minutes of trying to rationally explain why they are obligated to provide a refund since their “service” does not work!
I was a VIP member for 10+ years. I did not renew this April. Their new point system is garbage. I had 53000 points showing .Two weeks later I was going to rejoin with my points. My points then showed 18000. I called Golf Now and was told 36000 points had expired. I asked how that many points could expire in 2 weeks. They are supposed to last for one year. I didn't earn 36000 points in a two week span in 2024.I have looked at all my reservations for the past year. I totaled up all my points earned and any cancellations and got 55,000 points. My account shows only 18,000. I mentioned this to Golf Now and the person totaled them with me, He got the same result. He said someone would contact me in the next five days, It's been two weeks. So much for customer support. I did enjoy Golf Now for many years, even though they made it worse each year. I tell everyone to not join. With the booking fee you can book for maybe a couple dollars more by calling the clubhouse direct and have a choice of tee times. Do not use Golf Now / Golf Pass. I am now a member of my local club.
Dont use Golf Now. Tried to cancel reservation 6 days in advance and they would only credit account. I cancelled membership. I can get a better deal with directly going to golf courses buying packages of 10 rounds with no problem changing or canceling reservations. Very hard to deal with.
If I could leave 0-stars I would. Worst experience I've ever had booking a tee time. Soon after booking the weather report called for rain that day, so the players begin to back out. I had to cancel. I cancelled within a day of making the reservation, well before 24hrs deadline. However, Golf Now refused to issue a refund. It's now credited to my account, but there's only certain days/times/courses I can book - I get to take my pick of about 3-5% of the available tee times at any given time. Geez, thanks, what great customer service Golf Now. I hope you can sense my sarcasm.I will NEVER use this app again. Will never recommend it, and in fact I will tell all golers I know about my horrible experience and advise them to never use the app or you risk receiving the same treatment. ATTENTION EVERYONE - just call the golf course, DO NOT use this app. They Gouge you on fees, you cannot cancel w/refund, and it's cheaper to just call the course yourself. This company should not even be in business. Good luck, the app has now been deleted never to return. Ahhh, already feel better.
First of all your company changed a lot. By creating anti-customer service policies to benefit from any mistakes consumers makes or unequaled system over charge or double book. All your hidden fees and unauthorized charges are not welcome. You makes pay to charity without our consent. Now I always enjoyed GN app recently I have encountered many non English speaking persons and don’t care about consumer customer services all they are doing is repeating what they were taught in your stupid training. “ THIS IS OUR POLICIES “ take it or leave it. Absurd. Asked for supervisors to help they don’t exist. Once I used all the GN credit you inflicted on me due to your unfair policies to just make money I am closing account. Deleting my app. I will definitely share my bad experiences with all my golfer buddies
Will never use GolfNow to book a tee time ever again. Their refund policy is a complete scam, you can only use your GolfNow credits on 'Hot Deals' or it can also apply to 'Convenience Fees' which are a few bucks when booking. So my $200 in GolfNow credits either have to be used over 20 bookings, or I have to find some random 'Hot Deal' time to apply them to, and those times are always way later in the day at less than ideal times. And if you needed the $200, you are S.O.L. This last transaction left the worst taste in my mouth after refunding a time when a course closed due to rain. Use extreme caution when booking through GolfNow especially when weather looks iffy.
What a scam- My kids purchased a $100 gift card as a gift, and GolfNow makes it very difficult (almost impossible) to use.GolfNow business model? - advertise “we sell gift cards for hot deals” but unsuspecting buyers don’t realize these cards can ONLY be used for hot deals and most courses only offer 1 or 2 tee times a day with these “Hot Deals.”It’s like getting a gift card to Walmart and the fine print says “only valid on Tuesday from 9-10pm.” Yea- the card is good but how often can you make DON"T BUY THE GIFT CARDS from this company.
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